Residential Coordinator- Full-Time, First Shift

Job Type:

Full-time, first shift

Monday through Friday, 8am-4pm

Purpose:

The Residential Services Coordinator will lead, schedule and supervise on-site Client Care Technicians in the Residential service areas (Recovery and Crisis Shelter) and coordinate on-site programming designed to empower residents using a Trauma-Informed approach.

Expectations of every YWCA Staff Member: 

• Uphold and promote YWCA Mission. 
• Maintain compliance with state standards.
• Adhere to established policies and procedures.
• Provide support to other departments and staff.
• All employees must be familiar and compliant with the policies & procedures of the organization, and follow the guidelines of the Employee Handbook.

Essential Duties:

Recruitment & Employee Training 

• Participate in the recruitment process for Residential staff. 
• Provide on the job training, support, and evaluation to all Residential staff as assigned.

Leadership & Supervision

• Provide leadership to staff and support to residents to support physical and emotional safety while in YWCA programs within the approach of Trauma-Informed Care.  
• Implement and facilitate a schedule of staff meetings.
• Oversee job performance for supervisees. Follow up as needed with employees regarding the completion of duties.
• Oversee program volunteers assigned.
• Work closely with other staff as needed regarding scheduling of staff, groups, volunteers, and supply needs.
• Participate in creating a team atmosphere among Residential staff, and collaborate closely with other program departments.
• Manage shelter activities ensuring adequate coverage and working procedures are in place at all times.
• Coordinate with the Director of Residential Services and human resources on all employment issues.
• This position may be required to assist in covering open shifts within the program, as needed. This may include nights and weekends, outside of normal working hours. 
• Part of On-Call rotation.

Program Support 

• Provide a structured schedule for Residential Programming. This will include the following key areas:
  • Environmental Empowerment Program for Clients.
  • Volunteerism and Participation for Clients in other aspects of the program, such as food, events, programming.
  • Organizing a regular schedule to include groups, activities, and daily routines, such as bedtime stories, bath time, bedtime for children, etc.
  • Be responsible for communicating the structure with all colleagues who work in the Crisis Shelter, and assisting with its implementation.
• Facilitate education on healthy/unhealthy relationships, support groups, life skills, employment, and provide tools for self-sufficiency and stability.
  • Coordinate with Advocates and volunteers to provide a full schedule of groups. 
  • Either fill in or find others to fill in when the planned group leader is unable to attend.
  • Ensure maintenance of appropriate records of the program for outcomes.
  • Transport clients in company vehicles, as needed.
• Provide support in the Crisis Shelter program to maintain appropriate staffing levels. This may include the performance of Direct Care job duties.
• Oversight and coordination of transportation needs for the residents in the crisis shelter program
• Ability to intervene if in the event that client(s) exhibit behavior changes, challenging behavior, etc. Identify crises and report sentinel events directly to the Program Director.
• Assist in building a culture of active support for staff and clients.
• Ensure clear, positive, and proactive communication and cooperation with all other areas of residential services for YWCA, including but not limited to, the Advocates, all parts of the Hope & Harriet Addiction Services program, the Nutrition Coordinator, Facilities, HR, Operations, and the Advocate Coordinators.
• Attendance at staff meetings as required. 
• Agreement to attend continuing education workshops/seminars, CPR and First Aid Training, as required
• Other duties as assigned to meet the organization's goals.

Education:

• Minimum of Bachelor’s degree in Social Work or related field or equivalent experience (3-6 years).
• Continuing Education Classes within related field.
• Extensive knowledge of Domestic Violence and Addiction Recovery.
• CPR and First Aid Certifications.

Knowledge and Experience:

• Knowledge of domestic violence issues and patterns and their effects on men, women, and children.
• Knowledge of addiction and recovery related issues.
• Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers, and agency.
• Experience in crisis intervention, networking, team building and public speaking.   
• Strong customer service skills with ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
• Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
• Strong time management skills; ability to take initiative to solve problems and work with minimum supervision.
• Proficient in Microsoft Office including Outlook, Word, Excel, and Google Office.
• 1-3 years of experience with general office equipment (copiers, printers).
• Accurate, organized, and detail-oriented, with ability to work under pressure and shift priorities in response to changing needs.
• Ability to keep accurate records and files.
• Must comply with the organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage. 
• Flexibility to change work hours as needed.

Physical/Mental Essential Requirements:

• Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).  
• Full range of body motion including manual and finger dexterity and eye-hand coordination. 
• Requires corrected vision and hearing to normal range.  
• Ability to sit at a computer work station for extended periods of time.  
• Occasionally needs to stand for long periods of time.  
• Ability to focus on detail and accuracy of work product.  
• Work is performed primarily in a non-smoking office environment, though travel may expose employees to inclement weather conditions. 
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

The statements within this job description are intended to describe the general nature and level of work being performed by employees assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.