Residential Coordinator Manager

Are you ready to make a real impact in the lives of individuals with disabilities? Do you have a passion for helping others reach their fullest potential? If so, New Avenues to Independence is looking for someone just like you to join our team as a Residential Coordinator Manager!

Position Summary:

The Residential Coordinator Manager (RCM) is responsible for oversight of Residential Coordinators to ensure they meet role responsibilities, expectations, and training. This position is responsible for monitoring department expenditures to ensure alignment with ICF rules, regulations, and NATI operational plans. 

Responsibilities:

1. Ensure adequate documentation of the Residential Services’ purchasing process (including individual accounts) in accordance with the agency's policies and procedures. 
2. Ensure purchases are person center driven and adhere to operational plans of each home.
3. Ensure monthly census forms/utilizing electronic documentation software are completed and submitted timely to finance department. 
4. Ensure payroll hours are reviewed multiple times throughout the week, approved and submitted at the beginning of every week. Serves as backup for Residential Coordinator to meet payroll deadlines.
5. Ensure activity and staffing schedules are accurate and meet the needs of the homes.
6. Maintain master schedule for each home.
7. Ensure Residential Coordinators are utilizing internal compliance systems to support ICF documentation, tracking and meeting deadlines 
8. Schedule and provide content for RC meetings. 
9. Participate in planning and present at all ICF meetings.
10. Participate in special projects as requested.  
11. Maintain on-call responsibilities by assisting with 24-hour assistance with crisis intervention and other departmental needs. 
12. Demonstrate positive, respectful, and professional behavior toward individuals served, their families, and New Avenues personnel.
13. Follow New Avenues policies and procedures as well as regulatory standards. 

Supervision responsibilities:

Manage any conduct and performance issues/actions on a timely basis.

1. Follow New Avenues ICF on-call procedures.

• Maintain appropriate staffing
• Available to work direct shifts as needed
• Maintain timely communication with all team members.

2. Maintain effective relationships with team members to ensure the following: 

• Orienting new staff to the house routines, document on-site, and individual specific training of new employees. 
• Ensure all incident reporting procedures are followed, including immediate reporting and documentation of incidents, with reports submitted promptly.  
• Communication with internal and external support members (guardians, surveyors, county and state officials).
• Ensure continued staff development and participate in the evaluation and recognition of support staff and team. Promote ongoing staff development and participate in the evaluation and recognition of support staff and team members through internal and external trainings quarterly.

Education and/or Experience: Bachelor’s Degree is preferred. Candidates must possess a minimum of two years of experience working with individuals with developmental disabilities and at least four years of supervisory experience in an I/DD setting.

Computer Skills: Proficiency in technology and Microsoft Office Suite is required.

Certificates, Licenses, Registrations: Must maintain current certification in Positive Behavior Supports (PBS), CPR/First Aid, Medication Administration. Must hold valid Ohio driver’s license and possess a driving record that meets New Avenues to Independence, Inc. insurance carrier acceptability.