Residential Engineering Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location
We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

RESPONSIBILITIES

The Engineering Manager forms part of the Residential leadership team who collectively make key strategic and operational decisions for Building, overseeing all engineering operations for interior/exterior facilities including plumbing, refrigeration, heating/cooling, painting, carpentry, structural, recycling, electrical, ground care and parking areas. The Facilities Manager is also responsible for Life/Fire safety systems, energy/green initiative systems and management of other engineering work necessary to maintain the property in an efficient condition to ensure the safety and comfort of residents and employees.

TASKS

• Assist the Director of Engineering in all aspects of building maintenance including electrical, plumbing, generator, steam, gas, fire & safety, rainwater harvesting equipment, HVAC refrigeration, interior paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.    
• Oversee and manage engineering projects, while also ensuring the completion of all duties related to the residences, including maintenance, repairs, and coordination of resident requests. 
• Works in conjunction with the Director of Residences and Assistant Director of Residents in maintaining the homeowner’s assets through weekly, monthly walk-throughs to support the preventative maintenance program for common area spaces and abide by preventive maintenance policies and procedures and actively manage preventative maintenance schedule to ensure timely and consistent execution of program.
• Assist in the hiring, training, supervision, scheduling, counseling, and evaluation of performance and planning the activities of maintenance staff including making spot checks daily. 
• Ensure timely and proper execution of service requests via Service Request Management system, providing follow up as necessary.  
• Prepare requisitions for purchase and work orders and liaise effectively with the Director of Residences and Director of Security.  
• Communicate with the board, homeowners and tenants on maintenance affecting the building, common areas and in unit a la carte services.
• Lead and coordinate services with third party vendors eg. Window Washing, BMU Maintenance, Landscaping, Elevator, etc.
• Act upon and support energy conservation programs allowing the Residential and Master Associations to meet their annual budget targets.
• Maintain/keep current asset register for all equipment.
• Maintain logs on movement of stock items and tools and monitor distribution of items.  
• Ensure that meter readings are recorded and reviewed daily to evaluate utility consumption and irregularities.   
• Actively co-lead and support the Four Seasons for Good Committee.  
• Develop and maintain close working relations with outside contractors; engaging as needed for common space maintenance and for resident requests.  
• Maintain detailed operational familiarity with and consistent first-class operation of all fire/life-safety equipment.
• Assist with ensuring that all emergency procedures are understood and practiced by all team members.   

ADDITIONAL RESPONSIBILITIES

• Prepare and manage annual maintenance plans, forecasts and budgets.
• As part of the onsite leadership team, is seen as a hands-on leader; assists employees as appropriate.
• Work closely with all leadership team members (finance, security and maintenance) for the overall satisfaction and safety of the residents, their guests, vendors and employees.
• Supports the leadership team with Employee engagement efforts and monthly employee activations.  
• Work closely with Security leader, Front Office leader and Finance leader to contribute to the overall success of the team’s/building’s well-being.
• Maintain a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply.
• Promote and ensure a safe working environment.

SKILLS AND COMPENTENCIES

• Trade degree in a specific technical field relating to Engineering (Mechanical/Electrical/Civil Engineering) or…
• CEOE – Certified Engineering Operations Executive from the Hotel and motel Hospitality Association, Building Owners Management Institution (BOMI) designation, Real Property Administrator (RPA), Facility Management Administrator (FMA) or Systems Maintenance Administrator (SMA) or…
• Equivalent level of hospitality and/or residential engineering industry related experience in a supervisory or leadership capacity.
• Minimum of 5-10 years of related Engineering experience.
• Previous experience managing an Engineering/Maintenance Team.
• Previous Experience in a luxury Resort setting is preferred and trade education is a plus.
• Excellent communication skills.
• Strong analytical and critical thinking skills.
• Highest level of integrity and transparency.  
• Good interpersonal and relationship-building skills.  
• Good written and verbal communication skills.  
• Strong commitment to service.  
• A working technical knowledge of general building maintenance.  
• Requires knowledge of blueprints, wiring diagrams and hydraulics.  
• Ability to read, speak and write English fluently.   
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.    

KEY RELATIONSHIPS

• Various functional leaders in Home Office and regional property oversight.
• Residents and other property component owners.
• Homeowners Association Board (or equivalent).
• Consultants and auditors.
• Third party vendors.