Residential Field Services Manager

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  Impactful Leadership: Drive high-quality HVAC solutions for residential clients and shape project success.
  
  
  


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  Growth Opportunities: Access ongoing training and coaching to enhance your skills and leadership.
  
  
  


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  Supportive Culture: Collaborate with a passionate team dedicated to excellence and business growth.
  
  
  


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  Competitive Compensation: Earn $40+/hour plus commission, with uniforms and a take-home company vehicle provided.
  
  
  

• Oversee complex residential HVAC projects, including installations and repairs of split systems, heat pumps, furnaces, air conditioners, and ductless mini-splits.
  
  
  


• Troubleshoot and resolve advanced technical issues, ensuring high-quality craftsmanship and project efficiency.
  
  
  


• Manage field technicians, providing guidance, training, and performance feedback to ensure top standards.
  
  
  


• Coordinate with Service Coordinator for scheduling, parts, and labor to maintain project timelines.
  
  
  


• Communicate effectively with homeowners, addressing project details, issues, and completion updates.
  
  
  


• Ensure rigorous quality control and compliance with safety standards, including proper PPE usage.
  
  
  


• Maintain and manage company-issued tools, equipment, and a take-home company vehicle.
  
  
  


• Submit accurate project reports, timecards, and service documentation.
  
  
  


• Identify opportunities for system upgrades or repairs, collaborating with sales for proposals.
  
  
  


• Contribute to business growth by mentoring staff and implementing process improvements.
  
  
  


• Perform additional duties to support team success and company objectives.
  
  
  

• 10+ years of residential HVAC service and installation experience.
  
  
  


• Associate’s degree or equivalent training/experience in HVAC or related field.
  
  
  


• EPA Universal Certification and applicable state HVAC licensing (e.g., TDLR registration).
  
  
  


• Proven expertise in troubleshooting complex residential HVAC systems (split systems, heat pumps, ductless units).
  
  
  


• Strong problem-solving and project management skills for overseeing intricate field projects.
  
  
  


• Basic knowledge of Microsoft Outlook, Teams, or similar tools, and smartphone use.
  
  
  


• Exceptional leadership, communication, and time management skills for managing teams and projects.
  
  
  


• Ability to read wiring diagrams, manuals, and technical documentation.
  
  
  


• Provide basic hand tools (e.g., gauges, meter, screwdrivers, wrenches, pliers).
  
  
  


• Passionate about contributing to a growing business and delivering outstanding customer service.
  
  
  


• Commitment to ongoing training and industry knowledge expansion.
  
  
  


• Flexibility to work overtime/weekends as needed.
  
  
  


• Valid driver’s license with 3+ years of registered driving history.
  
  
  


• Ability to pass a background check and drug test.
  
  
  

• Lift and maneuver equipment, parts, and tools (50+ lbs).
  
  
  


• Work on ladders, in attics, crawlspaces, and at elevated heights.
  
  
  


• Operate in confined spaces and varying temperatures (hot/cold climates).