Residential HVAC Service Technician Level 4

Position Summary:

Looking to advance your career as an HVAC technician? Ductworks is looking to hire a detail-oriented  technician to maintain and repair heating and cooling systems. The technician should be skilled in cleaning, adjusting and repairing systems. You will guide and advise the customer to select the most appropriate solution for their needs. 

To be successful in this role, customer satisfaction, safety and comfort should be your top priority. Ideal candidates will be patient, and have excellent organizational and troubleshooting skills.

Required Qualifications / Achievements:

• Valid driver’s license


• Demonstrate willingness to invest in tools used in the service of HVAC equipment


• Demonstrate willingness to invest time in service training seminars and classes


• Work from 28’ extension ladder and 12’ step ladder


• Ability to operate power and hand tools safely


• OSHA 30 (Responsibility of employee to obtain. Ductworks will pay for ½ upon completion

• Insurable driving record


• Enroll in HVAC technical school and/or in house training programs

• Ability to follow written and verbal directions as given


• Demonstrate commitment to developing customer service skills


• EPA certification


• Demonstrate mechanical aptitude


• Minimum D2 License


• Ladder Safety (Provided by Ductworks)

Desired Qualifications / Achievements:

• HVAC Tech School certificate

• EPA Certified

Essential Functions and Responsibilities:

• Arrive at jobsite at scheduled time and location as dispatched


• Relocate from one jobsite to another jobsite as dispatched during the workday


• Report to dispatcher when arriving and leaving jobsite


• Operate company vehicle as needed


• Follow instructions from supervisor and/or dispatcher and carry out in timely manner


• Report problems with company tools or vehicle promptly


• Report problems with equipment to Service Dispatcher to expedite parts delivery


• Communicate with customers and collect C.O.D. on maintenance visits as directed


• Ability to work staggered schedule if required


• Maintain professional appearance and attitude at all times


• Complete all service related forms properly


• Provide all customers with new / renewal maintenance agreement program information

• Inform and educate customers about residential planned maintenance agreements


• Inform and educate customers on additional products or services available through company


• Inform customer of replacement options following company guidelines


• Develop basic knowledge of electrical refrigeration principles


• Develop basic knowledge of service tools and testing devices


• Develop soldering skills


• Develop customer service skills.


• Perform filter changes utilizing filter checklist paperwork unassisted


• Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher


• Other duties as assigned

Success Factors / Job Competencies:

• Motivated work ethic


• Attendance


• Demonstrated mechanical aptitude


• Positive attitude

• Proficiency in using Propress/Zoom lock tool


• Excellent communication skills


• Strong team player


• Willingness to learn

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle.  They will use their hands to finger, handle or feel objects, tools or controls.  Employee must occasionally lift and/or move objects weighing 50-100lbs.  Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

• While preforming the duties of this position, the employee is exposed to weather conditions at that time.  They may be required to be in confined spaces for short periods of time.

Bonus Opportunities:

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

• Meeting monthly revenue goals

• Sales of membership plans


• Customer compliments or reviews

Benefits:

• Health 


• Dental


• Vision


• 401K


• Profit sharing