Residential Inside Sales Representative

Residential Inside Sales Agent | Ripple Fiber

We are looking for a Residential Inside Sales Agent to join our growing team in Charlotte, NC.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

Are you a results-driven sales professional with a passion for helping customers find the best internet solutions? Ripple Fiber is looking for an enthusiastic Residential Inside Sales Agent to be a key part of our growing team. In this role, you will connect with potential customers, guiding them through our innovative fiber internet services and ensuring they receive the best solutions to meet their needs.

If you excel in a fast-paced sales environment, enjoy building customer relationships, and thrive on exceeding targets, we want to hear from you!

Responsibilities:

• Engage with potential customers through inbound and outbound sales calls, educating them on Ripple Fiber’s high-speed internet services.


• Utilize a consultative sales approach to understand customer needs, overcome objections, and recommend tailored solutions.


• Build strong customer relationships by delivering personalized, positive interactions that create lasting impressions.


• Clearly and effectively communicate product benefits, ensuring customers understand the value of our services.


• Apply active listening, problem-solving, and negotiation skills to address customer concerns and drive sales.


• Assist customers with inquiries beyond sales when needed, always looking for opportunities to transition interactions into sales.


• Maintain a deep knowledge of Ripple Fiber’s products and customer journey to provide expert recommendations.


• Accurately document customer interactions and ensure data security.


• Consistently meet or exceed daily, weekly, and monthly sales targets.

Qualifications:

• High school diploma or equivalent required.


• Minimum of 2 years of call center sales experience, with a proven track record of exceeding sales goals.


• Strong verbal and written communication skills.


• Ability to multi-task, prioritize, and manage time effectively in a high-energy environment.


• Passion for customer service and sales, with a drive to succeed.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.