Residential Life Intern- Computer Systems Analyst

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Job Summary

Support and develop business processes, effective communication, and standardization for the office. Organize, track, manage and project computer systems needs for Residential Life. Collaboration with Technical Analyst. Intern duties and responsibilities will vary by specific assignment. Internships are only available to recent graduates, with a maximum one-year to 18 months in duration. The purpose of all internships should be to provide the incumbent with a "well rounded" work experience in the assigned area. See the job details section for specific areas of work.

Qualifications and Experience

Bachelor's degree in Computer Science, Computer Information Systems, Information Technology, or related field required. Experience related to residential life, graphic design, leadership, supervision, training, and development is preferred.

Skill Set:

* Residential Life experience a plus.* Strong IT skills.* Analytical and problem-solving skills.* Possess a firm grasp of computer networking fundamentals.* Advanced computer literacy.* Business knowledge.* Ability to explain technical information and data.* Strong customer service skills. Work well with others.* Must have training, organizational development, planning, written and verbal communication skills.* Ability to maintain confidential information.* Ability to handle multiple tasks simultaneously.

Major Accountabilities

(60%) Systems Development and Support

(a) Supports Residential Life Technical Analyst; (b) Design and implement new systems by selecting and configuring software and hardware; (c)Oversee the installation and configuring of new systems, customizing them for the organization; (d) Performs routine tests to make sure the systems are working as expected; (e) Provides training and development for systems' end users; (f) provides support and coordination for Residential Life systems including database management; (g) Recommends actions by analyzing system and procedure options; (h) collaborates on projected system needs with the growth of department; (i) Maintains security by following internal controls; (j) supports development and growth of processes to simplify for the office and student experience.

(20%) Business Process & Organizational Development

(a) provides support for the development of residential communities to ensure the utilization of best practices in communication and research to create engaging, learning environments; (b) Assists with the technical development, support, and standardization of processes related to student room booking and marketing; (c) assist with onboarding initiative including handbooks, welcome for student and student housing; (d) support technical analyst in setting up and maintaining Mercury, Residential Life web page maintenance, maintaining waitlists etc. (e) implements user surveys and feed back to determine procedure and process changes; (f) Creates and implements Standard Operation Procedures (SOP) and assists in the development of department standards.

(10%) Customer Service

(a) provides assessments of system accounts to users; (b) provides customer service in person, email or by phone, greets visitors, and resolves routine questions or issues following established procedures and guidelines.

(10%) Other

(a) Support development and growth of Residential Life and student housing to benefit student experience and complete other tasks as assigned.

Hourly Rate: $16.00

Work Environment

Air-conditioned office environment with minimal physical effort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU-Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church's Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.

* More information may be requested as you progress through the recruiting process.
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