Residential Living Manager

Position Summary

The Residential Living Manager provides overall management and guidance for the Residential Living and Recreation departments. Has direct oversight of the student living environment and independent living skill development.

Essential Functions

1. Supervise and train the Residential and Recreation supervisors; ensures that departmental goals are met while providing excellent customer service to residential students.
2. Administer department budget maintaining accurate records of expenditures and balances. Conduct regular audits to ensure adherence to financial policies.
3. Implement and maintain a staff schedule that ensures maximum available coverage for each shift students are in residence.
4. Implement strict accountability documentation requirements to account for students’ whereabouts during non-training hours through morning attendance checks (MAC), rollcall, nightly bed checks, and unauthorized absence (UA) checks in compliance with Job Corps Policy and Requirements Handbook guidelines.
5. Continuously monitor dormitories and student interactions to ensure a safe living environment and intervene as needed to deescalate student conflicts.
6. Develop and maintain comprehensive shift debrief procedures including electronic and in-person communication to ensure pertinent information regarding students and facilities is transmitted to management and applicable staff.
7. Develop and implement polices to ensure maintenance of individual student files to include basic identifying information, personal property inventories, emergency contacts, and written parental consent for minors for off center passes to approved destinations. Ensures files are secured, but accessible to authorized dormitory staff.
8. Conduct regular audits of shift logs, case notes, and individual student files to ensure quality student service delivery and continuity of communication between staff.
9. Follow all healthcare standards in collaboration with medical staff and adhere to center protocols in managing emergency situations.
10. Develop and implement policies that ensure regular evaluation of student progress and case management meeting participation to provide input on social development, behavioral progress, and interventions as needed.
11. Promote positive student behavior through monthly individual and group competitions and administer incentives in alignment with the departmental budget and the center’s Behavior Management and Incentive Plans.
12. Support the academic and CTT departments to promote good class attendance, program progression, and student achievement.
13. Develop and implement procedures to enforce accountability for dorm attendance requirements including signing MAC rosters, requesting weekend passes, and adhering to curfews.
14. Facilitate the dormitory Peer Court in alignment with the center’s Behavior Management Plan and enforce sanctions for minor behavioral infractions.
15. Complete Significant Incident Reports as needed for non-training hour incidents. Participate in incident investigations.
16. Develop and enforce procedures to secure students’ personal belongings in secure areas when students are absent for extended periods ensuring proper documentation of student property.
17. Communicate with the parents/guardians of minors regarding attendance, behavior, and development as needed.
18. May utilize GSA vehicles to transport students to off-site learning and employment opportunities, appointments, and as needed for retrievals and other center-related needs.
19. Provides on-call center support as warranted.
20. Model positive behavior and a high level of conflict resolution skills at all times.
21. Participate in department meetings and all mandated PRH and corporate training.
22. Utilize information systems and handle student data in strict adherence to Job Corps and Strategix policies to protect student’s personally identifiable information (PII) and reduce network security threats.
23. Adhere to and model Strategix servant leadership culture values: Honor Others, Inspire Vision, Choose Integrity, People First, Balance Focus with Flexibility, Serve with Humility, and Innovate and Disrupt.

Qualifications and Experience Minimum

Associate or bachelor’s degree in social science or related field with two years’ experience working with youth in a residential setting. Three years management experience. Valid driver license in state of employment. Excellent verbal and written communication skills. Effective relationship-building skills with students and staff. Information technology proficiency including MS Office. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required. Willingness to provide on-call center support as warranted. 

Preferred

Bachelor’s degree and five years of management experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 25 pounds such as unloading trucks, lifting luggage, and supplies. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from cool in Winter to extreme heat in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.