Job Description

It’s about names, not numbers.

Do you consider yourself to be a self-starter? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience?  Are you willing to step outside your comfort zone in order to provide next-level products, services, and opportunities to our customers? If so, then the Residential Loan Business Development Officer role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Residential Loan Business Development Officer, it’s all about building relationships. You are responsible for developing new business within Residential Lending and meeting annual standards and criteria for New Business production. You will meet with prospects to discuss Frost services and partner with internal teams with effective collaboration. You have opportunity to participate in community activities and local business activities to enhance the image of the bank and show others what Frost is all about. More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.

What you’ll do: 

• Build and sustain strategic relationships with realtors, builders, and other centers of influence (COIs) across Frost’s markets, acting as a trusted liaison to drive referral opportunities
• Create and execute a structured outreach and referral strategy, maintaining a strong pipeline in Salesforce and other marketing tools to ensure consistent engagement, timely follow-up, and accurate tracking of opportunities
• Drive lead generation and production goals by contributing leads and collaborating closely with Loan Officers to ensure smooth handoffs and client satisfaction
• Represent Frost through marketing, events, and social media, including participating in sponsored events, supporting localized campaigns, and engaging with industry and community audiences to strengthen brand visibility
• Partner with internal teams, including Loan Officers, Processing, and Underwriting to ensure referral quality, efficient communication, and an optimal customer experience throughout the loan process
• Provide regular reporting and strategic insights on referral performance, conversion metrics, and market activity, recommending improvements to outreach or partner engagement strategies
• Support Frost’s brand and business development efforts by participating in networking events, leveraging digital platforms, and aligning all activities with Frost’s standards
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in finance, business administration, a related field, or equivalent experience
• 4+ years of experience in financial sales, preferably in mortgage lending, residential lending, or loan origination
• Proven experience in marketing or related promotional activities
• Willingness and ability to travel up to 50% of the time
• Active NMLS license, transferring it to Frost if licensed or ability to obtain within 60 days
• Thorough understanding of residential loan products, processes, and regulatory requirements
• Strong working knowledge of LinkedIn, social media engagement platforms, and CRM tools, particularly Salesforce
• Demonstrated experience in building relationships and generating leads
• Skilled digital communicator who understands the importance of visibility and brand consistency
• Excellent written and verbal communication skills
• Proficiency in Microsoft computer applications

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.