Residential Loan Servicing Supervisor

SCU Credit Union's mission is to provide a full range of financial services to our members at competitive rates while emphasizing financial soundness, convenience and efficient friendly service. At the same time, we maintain a challenging, rewarding and enriching environment for all employees. 

• Work alongside the team. Assure that processes and procedures are efficient and compliant.
• Foster a collaborative, member service-focused environment
• Perform and oversee servicing for residential mortgages, real estate lending products, and Commercial mortgages and loans
• Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
• Serve as escalation point for member, borrower, and attorney questions
• Act as primary contact for servicing audits and reviews
• Maintain procedures and incorporate regulatory or policy changes
• Partner with vendors and internal teams to improve workflows and accuracy
• Track servicing KPIs and prepare regular reports
• Identify trends or issues and recommend solutions
• Perform loan corrections and general ledger postings
• Manage ACH and automatic payment setups
• Monitor recorded mortgages and collateral documentation
• Prepare payoff quotes and process discharges
• Support secondary market documentation and reconciliations
• Conduct quality control reviews of new loan originations
• Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
• Supervise, coach, and train residential real estate and commercial loan servicers
• Assist with member calls and servicing issues as needed

Qualifications

• Strong experience in real estate loan servicing
• Knowledge of servicing regulations and compliance requirements
• Basic understanding of general ledger accounting
• Strong organizational, communication, and problem-solving skills
• Knowledge of commercial servicing

Education & Experience

• 2 years experience in Supervisory position for residential loan servicing 
• Experience in residential loan servicing required
• Prior lead or supervisory experience preferred
• High school diploma or equivalent

Supervisory Responsibilities

• Supervision of Residential and Commercial Loan Servicers

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The pay range for this position is $29.50 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.