Residential Milieu Supervisor

ARCH

We are looking for you! Do you want to be a part of the team that transforms lives? ARCH Academy is more than a campus on 67 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

· Medical, Dental and Vision effective 1st day of month following 28 days of employment

· Employer Contribution for Health Saving Account or Health Reimbursement Account

· 401K with Company match and eligibility after 90 days of employment

· Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year 

POSITION SUMMARY

The Milieu Supervisor oversees the daily operations and resource management of ARCH Academy programs, primary location Ridgeview. This role works closely with the Milieu and Dietary Coordinator, Program Leadership, and direct care staff to ensure high-quality services that meet all regulatory standards while supporting the organization’s mission and values.

PRIMARY DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include, but are not limited to:

1. Collaborate with Program Leadership and the Mileu and Dietary Coordinator, to manage Team Lead and Clinical Associate staffing, including ratios, training, and professional development.
2. In alignment with the HR Team, oversee day-to-day human resource functions within the assigned area - including recruitment, hiring, disciplinary actions, and terminations-ensuring consistency across the organization. Collaborate with the Milieu and Dietary Coordinator and Program Leadership as needed.
3. Provide ongoing supervision, coaching, and feedback to staff, both directly and indirectly, as allowed by licensure and clinical privileges, consulting with the Program management as needed.
4. Implement and monitor policies and procedures specific to programming populations, reviewing updates regularly with staff during meetings and as needed.
5. Complete administrative responsibilities accurately and efficiently, including performance documentation, 90-day and annual employee evaluations, risk management reports, and staff training records for staff assigned to them. Support getting staff trained at all ARCH locations. 
6. Partner with Program Leadership to design, evaluate, and improve workflows to enhance quality and efficiency in patient care.
7. Oversee the implementation of patient and staff schedules, including Twelve Step meetings, therapeutic activities, and special events. Assure adequate coverage is secured, including inclement weather situations. 
8. Lead and participate in quality improvement initiatives, including process evaluation, data collection, and resolution of patient or family concerns, collaborating with the Program Management on corrective actions.
9. Support organizational marketing and public relations efforts as requested.
10. Coordinate and respond to clinical crisis situations, consulting off-site clinical leadership when necessary. Alternate on call responsibilities with Mileu and Dietary Coordinator,
11. Facilitate team reporting and maintain ongoing communication with clinical staff to ensure continuity of care, including collaboration with admissions and nursing teams.
12. Participate in rotational on-call duties for ARCH campuses.
13. Ensure a safe, welcoming, and therapeutic environment for patients and families throughout their care experience.
14. Recommend and implement strategies to improve service quality and delivery.
15. Manage company funds responsibly and ensure proper documentation of financial transactions.
16. Maintain strict confidentiality regarding patient and organizational information.
17. Adapt effectively to change and organizational needs.
18. Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises assigned department staff in partnership with the Operations Coordinator and Clinical Leadership. Responsibilities include:

• Interviewing, hiring, and training employees
• Assigning and directing work
• Evaluating and coaching performance
• Addressing employee concerns and resolving issues
• Enforcing policies and ensuring compliance with organizational and legal standards

• Minimum 3 years of milieu-related management experience required; LADAC I preferred or actively pursuing LADAC or related licensure.
• Minimum 4 years program experience, including 2 years in a supervisory capacity, with demonstrated ability to lead and mentor direct care staff.
• Experience with financial and operational decision-making preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel); ability to learn and utilize clinical EMR systems.
• Strong understanding of substance use disorder treatment, co-occurring mental health conditions, and evidence-based practices aligned with the Cumberland Heights Model of Care and Twelve Step philosophy.
• Knowledge of cultural, age-specific, and population-specific factors relevant to patient care.
• Ability to de-escalate crisis situations calmly and effectively, while teaching these techniques to staff. Be available to come to campus for crisis issues.
• Excellent problem-solving, analytical, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Outstanding verbal and written communication skills, with the ability to interact professionally across all organizational levels.
• Cultural sensitivity and openness to diverse patient experiences.
• If in personal recovery, minimum one year of continuous abstinence required; five years preferred.

WORK ENVIRONMENT

• Campus-based role involving multiple buildings and varied terrain; must be able to move quickly during emergencies.
• Frequent interaction with individuals in crisis, including patients who may present emotional volatility or safety risks.
• Must maintain CPR/First Aid certification or eligibility.
• Requires flexibility, including occasional long hours, rotational on-call duties, limited travel, and overnight stays during inclement weather for critical staffing coverage.
• Physical requirements: ability to lift up to 20 lbs and push/pull up to 50 lbs; frequent standing, walking, sitting, reaching, and fine/gross motor use; ability to see, hear, and communicate effectively.