Residential Pest Field Supervisor

The Field Supervisor is responsible for overseeing a team of service specialists, ensuring the efficient completion of assigned routes, maintaining high-quality standards, and contributing to the growth of our customer base. This position provides a strong foundation for career development with opportunities to gain valuable leadership experience and knowledge.  

Primary Responsibilities:

• Manage and complete assigned route each month, ensuring timely completion and high-quality service delivery. 
• Conduct monthly quality audits to monitor adherence to company standards and identify areas for improvement. 
• Participate actively in training new hires during their on-the-job training period. 
• Collaborate with the Service Manager in developing and delivering training programs for service specialists. 
• Work collaboratively with service specialists to cultivate customer relationships and expand our lines of service within assigned territories. 
• Assist the Service Manager with conducting one-on-one coaching sessions for service specialists. 
• Support the Service Manager in managing and approving service specialist schedules. 
• Assist in resolving customer complaints and cancellations, prioritizing customer satisfaction and retention. 
• Document all daily activities related to the Field Supervisor role. 
• Uphold the vision and direction set forth by the Service Manager. 
• Achieve established monthly, quarterly, and yearly performance goals. 
• Manage assigned budgets and targets for revenue and expenses. 

• Minimum 2 years of experience in a pest control, termite, or related field service industry. 
• Proven leadership and supervisory skills. 
• Excellent communication, interpersonal, and problem-solving skills. 
• Strong customer service focus. 
• Ability to prioritize multiple tasks and manage time effectively. 
• Proficiency in operating a computer and utilizing various software applications, including Dream, PowerPoint, Excel, Word, Outlook, Teams, and Power BI. 
• A valid driver's license with a clean driving record. 
• Must be eligible to obtain (or currently hold) a Certified Applicator (CA) License in both the Pest and Termite Categories within 6 months of start date. 

Physical Demands: 

• Ability to drive a vehicle with standard or automatic gear and enter and exit a truck or car.  
• Ability to walk for long periods of time in extreme temperatures including outdoors.  
• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.  
• Repetitive lifting, twisting, pulling, pushing and carry up to 50 lbs. may be required.  
• Ability to carry a 40 lb. backpack throughout the day.  
• Wears respirator according to OSHA requirements.  
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.  
• Ability to work in confined spaces like crawlspaces and attics for long periods of time.

Driver's Responsibilities: 

• Using a company vehicle drives to destinations listed on the daily route.
• Responsible for the maintenance of company vehicle such as tire conditions, tire replacement whenever needed, checks for condition of brakes, gets oil change done in a timely basis, etc.
• Follow safety protocols while driving, respects driving regulations and codes and reports all work related injuries immediately to Service Manager or Division Manager.
• Complies with vehicle usage policy agreement.
• Maintain good driving record.
• Reports any auto accidents to Service Manager within 1 hour of accident.
• Must maintain an active Texas Driver’s license and submit copy of renewed license to HR.

Pay:

• Production percentage based on experience plus monthly stipend

What We Offer: 

• Comprehensive training and development opportunities. 
• Work in a dynamic and supportive team environment. 
• Health, Dental, Vision, Life Insurance, and more! 
• 401(k) with company matching 
• Paid Time Off (PTO) 
• Lead Now Program for all employees to increase earnings and pay 
• Company vehicle and company phone 

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Equal Opportunity Statement: 

ABC Home and Commercial Services is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.