Residential Program Director / Licensed Child Care Administrator

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith. 

Unbound Now, a leading anti-human trafficking organization, seeks an experienced residential director to oversee its facility-based services, including a residential home for girls and a drop-in center for youth who have experienced or are at risk of abuse and exploitation. This position focuses on licensing, contracts, billing, policy development and compliance, and financial and programmatic risk mitigation and reports directly to the Chief Operating Officer. Understanding of Texas Child-Centered Care (T3C) required. LMSW and Licensed Child Care Administrator strongly preferred.

Job Title: Facility-Based Services Program Director

Job Status: Full Time, exempt (40-55 hours) 

Job Location: Flexible, with travel to facilities as needed

Job Summary: The Facility-Based Services Program Director is responsible for all residential licenses and contracts, billing, policy development and compliance, ensuring operations are in compliance with all regulations and contractual agreements, financial and programmatic risk mitigation, and achievement of programmatic goals. A critical component of this position is to ensure Texas Child-Centered Care (T3C) readiness for Unbound Now residential facilities.

Experience and Education:

• Master’s degree or higher in social work


• Child Care Administrator License 


• Minimum three years of residential management experience


• Understanding of T3C readiness requirements

Compensation: Annual salary + benefits

Benefits: Option of health insurance for employee and family, life insurance, and option to participate in retirement plan (3% salary match after 90 days with 1-year vesting period)

Schedule/Availability: Monday-Friday 8:30am -5:30pm. Availability on weekends, evenings, or holidays as needed.

Job Requirements:

• Mature Christian faith as evidenced by participation in a local church


• Three references, (supervisor, professional, personal)


• Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check


• Pass employment eligibility verification


• Willingness to use personal vehicle for work travel; valid driver’s license; reliable vehicle; current car insurance


• Abide by all Unbound Now policies and procedures at all times, including Unbound Now’s Abuse Prevention and Response Policy


• Thorough commitment to the vision, mission, and values of Unbound Now


• Experience using Salesforce, Better Impact, or other case management software

Working conditions: Work performed in normal office environment, residential home, or other professional environment. Work duties may on rare occasions be performed in an environment requiring exposure to weather extremes, fumes, odors, and noise.

Travel: This position will require regular travel for on-site facility visits and occasionally for training and team/professional development opportunities.

Job Responsibilities:

• Manage Unbound Now’s residential licenses and contracts


• Ensure compliance with all regulations and contractual agreements.


• Supervise The Reagan House Director/LCCA and the Underground Director


• Ensure trauma-responsive, survivor-centered services in alignment with best practices


• Oversee programmatic results and reporting for Unbound Now’s facility-based services


• Assess for and address any issues found in Unbound Now’s facility-based services


• Bring Unbound Now’s residential services into compliance with all requirements specific to Tier 1: Human Trafficking Victim/Survivor Treatment Services to Support Community Transition, ensuring that all policies and procedures are T3C compliant; training is provided on new policies and procedures as well as the CANS 3.0; any IT changes needed are made to support operating under the new service array; data collection, tracking, and reporting changes are made; and any needed changes to cost collection systems are made to ensure robust cost reporting


• Work with Unbound Now’s Accounting Specialist to ensure accurate and timely billing and receipt records


• Comply with Unbound Now’s policies and code of conduct, including with respect to Unbound Now’s Abuse Prevention and Response Policy.


• Oversee and facilitate as needed, response to alleged incidents and grievances, including incident report and communication to staff, in collaboration with Unbound Now’s COO and Regional Director.

Desired Outcomes:

• High performing, trauma informed facility-based services


• All needed licenses and contracts are attained and maintained


• Strong working relationships with DFPS, SSCCs, and HHSC


• T3C compliance for residential services


• Billing is accurate and up-to-date


• Facility-based service directors are well supervised and supported

Working Relationships: 

Supervisor: Unbound Now COO

Supervises: The Reagan House Director/Licensed Child Care Administrator, the Underground Drop-in Center Director, and the directors of any future facility-based programs

Works with: Unbound Now HQ team, Unbound Now regional directors of regions with facility-based services, DFPS, SSCCs, Texas HHSC

Physical Requirements:

• Demands frequently require close visual attention


• Demands frequently require prolonged mental concentration


• Demands sometimes require ability to lift loads up to 50 pounds