Residential Program Manager

Description

RESPONSIBILITIES & DUTIES:

· Supervises daily operation of residential shelter programs

· Supervises residential staff

· Oversees activities of all residential program volunteers and student interns

· Supervises casework for all high-risk clients

· Responsible for accurate program record keeping

· Gathers/prepares statistical information for reporting purposes (i.e., funding agencies)

· Prepares and submits monthly reports

· Coordinates daily shelter operations; assesses shelter, resident and program needs

· Conducts weekly Direct Service meetings

· Maintains program compliance with state standards

· Responsible for program development to enhance services

· Updates and maintains program manual

· Assigns client case load to counselors

· Conducts individual counseling sessions and crisis intervention; designs action plans; assists client in development of network/support systems outside of agency

· Facilitates groups when necessary and possible

· Responds to crisis calls, abusers, and handles emergency situations

OTHER DUTIES:

· Any other duties/tasks as assigned

· Cooperation with all other HAVEN programs to achieve organizational goals

· Attend monthly staff meetings, committee meetings and other meetings as required

· Knowledge of and adherence to all contract requirements

· Abide by agency policies, procedures, contracts, rules and regulations

The Residential Program Manager position offers a competitive benefit plan which includes medical, dental and vision along with PTO time, sick time, diversity days, and a 401k.

 

Requirements

QUALIFICATIONS:

· BA in Human Service area or equivalent experience.

· Minimum 2 years' work experience with battered women or equivalent experience.

· Proven supervisory and administrative skills.

· Thorough knowledge of domestic violence related issues.

MUST HAVE:

· Thorough knowledge of domestic violence related issues.

· Ability to communicate effectively with victims of domestic violence.

· Proven counseling, supervisory and administrative skills.

· Ability to assess needs of shelter residents and develop programs to meet those needs.

· Ability to work with individuals of all socio-economic, racial, cultural, sexual orientation, and religious backgrounds.