Residential Program Manager | Holt and Loretta | Full Time 1st Shift with on call

Make a real impact—help someone build independence while building a career, you’re proud of.

Responsible for the overall management of two specialized residential programs, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility.

What You’ll Do

• Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations


• Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery


• Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary


• Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required


• Support teams in implementing individualized service plans and delivering person-centered care


• Attend and advocate for individuals served during planning meetings and other key service discussions


• Review incident reports, implement corrective actions, and provide training to prevent reoccurrence


• Lead regular staff meetings and maintain effective communication throughout the program


• Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations


• Monitor payroll, timesheets, staffing hours, and overtime utilization


• Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners


• Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility


• Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions


• Promote community inclusion opportunities that support meaningful engagement and independence


• Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment


• Support quality assurance activities, audits, inspections, and compliance initiatives


• Serve as a liaison between Hope Network and external stakeholders


• Perform other duties as assigned

What We’re Looking For

• A compassionate and proactive leader who is committed to person-centered care


• Strong leadership, coaching, and team development skills


• Excellent communication and relationship-building abilities


• Ability to manage multiple priorities while maintaining quality and compliance standards


• Strong critical thinking, problem-solving, and decision-making skills


• Experience fostering a positive and engaged team culture


• Commitment to safety, customer service, and continuous improvement


• Ability to work independently while collaborating effectively across teams


• Strong organizational and time-management skills


• Passion for helping individuals achieve their goals and participate fully in their communities

What You Bring

 Top Benefits

• Competitive pay


• Medical, dental & vision insurance (may vary based on job status)


• Virtual Concierge Medical Services


• 403(b) retirement with company match (up to 3%)


• Generous Paid Time Off (PTO)


• Paid training + career growth opportunities


• Tuition reimbursement and scholarship opportunities


• Employee Assistance Program (mental health + support)


• Company-paid life insurance

Why Hope Network

Not your average job. Not your average impact.

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.

Apply today and start making a difference.