Residential Property Manager

Residential Property Manager

About the Job

Overview:

JP Management is seeking a Residential Property Manager based in Hackensack, New Jersey to oversee a 600-unit residential community in Hackensack, NJ. This position requires a strong blend of property management, leasing, leadership, and operational expertise to drive occupancy, resident satisfaction, compliance, and financial performance. The Residential Property Manager is responsible for ensuring the community operates efficiently while maintaining the highest standards of service, property condition, and resident experience.

Responsibilities:

Property Operations:

• Oversee the daily operations of the residential community, ensuring the property is maintained to company standards and complies with all applicable regulations.
• Coordinate property inspections, preventative maintenance programs, and repair activities to preserve asset quality.
• Monitor property safety protocols and support emergency response procedures when needed.
• Assist with planning and execution of capital improvement projects.
• Manage move-outs, unit inspections, apartment turns, renovations, and readiness for new residents.
• Track, coordinate, and resolve compliance-related matters, including filings, inspections, and violation remediation.

Resident Relations:

• Build and maintain positive relationships with residents, responding promptly and professionally to questions, concerns, and service requests.
• Support resident retention initiatives that promote community satisfaction and reduce turnover.
• Address resident disputes and lease-related concerns with fairness, professionalism, and sound judgment.

Team Leadership:

• Lead and support on-site personnel, including maintenance team members and administrative staff.
• Foster a positive, accountable, and service-oriented work environment.

Leasing and Marketing:

• Support marketing initiatives designed to attract qualified prospects and maintain strong occupancy levels.
• Conduct property tours, prospect follow-up, and applicant screening activities to secure new leases.
• Evaluate market conditions and competitor activity to help optimize rental pricing strategies.

Asset Enhancement:

• Identify opportunities to improve the property, enhance curb appeal, and increase long-term value.
• Coordinate renovation and improvement projects while minimizing disruption to residents.
• Support sustainability and environmental initiatives where applicable.

Financial Management:

• Assist in developing and managing property budgets, including forecasting revenue and controlling operating expenses.
• Oversee rent collection efforts, monitor delinquency reports, and implement appropriate recovery actions.
• Manage vendor relationships and service contracts to ensure quality workmanship and cost-effective operations.

Reporting and Documentation:

• Maintain organized and accurate records, including lease files, resident communications, compliance documentation, and maintenance reports.
• Prepare recurring reports related to occupancy, financial performance, resident trends, and operational metrics.
• Ensure adherence to all legal, regulatory, and company policies, including Fair Housing and safety requirements.

Qualifications:

• 5+ years of residential property management and leasing experience.
• Strong working knowledge of Fair Housing regulations and applicable federal, state, and local laws.
• Bilingual in English and Spanish preferred.
• Must be available to work Monday through Friday (8:30 AM – 5:00 PM), with weekend availability as needed based on occupancy and leasing requirements.
• Excellent verbal and written communication skills.
• Proficiency with property management software platforms and Microsoft Office Suite.
• Proven leadership and team development abilities.
• Strong critical thinking, problem-solving, and decision-making skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Exceptional attention to detail and organizational skills.

Salary Range:

$90,000 - $110,000 base

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

JP Management is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.