Residential Sales Manager

ImOn Communications has been the LOCAL choice for business telecommunications services in the Siouxland area since 1997. Over the last two years, we have expanded our network to offer fiber-to-the-home Internet services to Siouxland residents. As we grow our network, we are looking for a Residential Sales Manager to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

We are seeking a dynamic and results-oriented Residential Sales Manager to lead and drive performance across our residential telecommunications division in the Sioux City area. This role is responsible for managing the end-to-end lifecycle of our residential sales, ensuring optimal customer satisfaction, workforce efficiency, and revenue growth. The ideal candidate will possess strong leadership skills, extensive experience in the telecom industry, and a proven track record of managing sales initiatives.

Sales Leadership & Strategy

• Develop and execute sales strategies to drive customer growth and market penetration in the residential market.
• Collaborate with Marketing to analyze market trends, customer feedback, and competitor activity to refine offerings and improve sales performance.

Cross-Functional Collaboration

• Coordinate with Marketing, Customer Service, Product Development, and Engineering to ensure alignment in campaigns, product rollouts, and customer experience enhancements.
• Act as the point of contact to coordinate residential sales and marketing events, which may include some evenings and weekends.

Performance Management

• Lead, coach, and mentor Residential Sales team to achieve and exceed Key Performance Indicators (KPIs) including customer acquisition, churn rate reduction, and upselling targets.
• Set clear goals, monitor performance metrics, and implement continuous improvement initiatives.
• Utilize data-driven tools and Customer Relationship Management (CRM) platforms to track sales progress, installation timelines, and customer satisfaction.

Budgeting & Resource Allocation

• Manage departmental budgets, forecast revenue projections, and ensure cost-effective resource allocation.

• Bachelor’s degree or equivalent work experience in a related field.
• 3+ years or management experience motivating others to reach specific sales goals.
• 5+ years proven sales experience.
• Excellent interpersonal communication and presentation skills with the ability to work independently as well as part of a team.
• Excellent time management and organizational skills with the ability to handle multiple projects, meet established deadlines and change as business needs require.
• Valid driver’s license with a driving record that allows the employee to be insured by ImOn’s insurance carrier.

It would be nice if you had (preferred qualifications):

• Door-to-door sales experience.
• Marketing experience.
• Telecommunications industry experience.

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

Apply Online at www.imon.net/careers