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Residential Sales Manager

Job Description - Residential Sales Manager


Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high-quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.



As a Residential Sales Manager for our Home Services Business, you will lead and manage the Sales and/or Comfort Advisors to drive revenue growth and meet sales targets. You will play a critical role in developing and executing sales strategies, expanding our customer base, and ensuring exceptional customer experiences. You will drive sales success, foster a motivated team, and maintain a customer-centric approach to help our Home Services Business thrive and achieve its growth objectives





Responsibilities:



  • Lead, mentor, and motivate the Sales and/or Comfort Advisors to achieve and exceed sales goals.

  • Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions.

  • Facilitate, track, and evaluate daily, weekly, and monthly sales performance.

  • Prepare and present regular sales reports to senior management, highlighting achievements and areas requiring attention.

  • Develop and implement effective sales strategies to maximize revenue and market share.

  • Work with the Marketing Manager to develop and promote new programs to maintain a strong off-peak workload.

  • Identify opportunities for business expansion and collaborate with the Marketing team to develop targeted sales campaigns.

  • Coordinate with other departments to ensure smooth sales-to-install handoffs and exceptional customer experiences.

  • Conduct regular meetings with Sales and/or Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment.

  • Review all proposals in the quote tool for options and approved discounts.

  • Hold Sales and/or Comfort Advisors accountable for quoting in the home and leading with financing.

  • Attend managers' meetings focusing on the sales and performance of the department and procedure changes.

  • Prepare and conduct Sales and/or Comfort Advisor commission reviews with follow-up on performance issues.

  • Participate in recruiting and training efforts to build a team of skilled and high-performing Sales and/or Comfort Advisors.

  • Ensure all company vehicles are maintained according to fleet policy.

  • Other duties/tasks as necessary.







Required Qualifications



  • Proven experience (5+ years) in residential sales, with a track record of meeting or exceeding sales targets.

  • Prior experience in the home services industry is highly preferred.

  • Strong leadership and team management skills, with a demonstrated ability to lead and inspire Comfort Advisors.







Benefits



  • Medical, Dental, and Vision Insurance

  • 401K Plan with Company Match

  • Uncapped Paid Time Off

  • Holiday Pay

  • Long Term Disability

  • Company Paid Life Insurance

  • Flexible Spending Account

  • Great Company Culture

  • Continuous and extensive training and development




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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