Residential Sales Manager- Partner Channel

Job Summary:

The Residential Sales Manager (Partner Channel) is responsible for managing the performance, operations, and strategic alignment of Omni Fiber's external door-to-door sales partners. This role ensures that third-party vendors execute at a high level, adhere to company standards, and deliver consistent, scalable results.

Job Responsibilities:

· Partner Performance Management

o Own performance outcomes across all contracted D2D sales vendors

o Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity

o Conduct regular business reviews (weekly/monthly) with vendor leadership

o Hold partners accountable to contractual targets, SLAs, and quality standards

o Identify underperformance and drive corrective action plans

· Vendor Operations & Oversight

o Serve as the primary point of contact for all external D2D sales partners

o Support onboarding and ramp of new vendor partners and markets

o Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations

o Monitor territory deployment, coverage, and efficiency across vendors

o Audit field activity and sales practices to ensure compliance and brand integrity

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· Sales Process & Enablement

o Standardize tools, scripts, and best practices across all partner teams

o Partner with vendors to improve training, coaching, and in-field execution

o Support rollout of new products, pricing, and promotional offers

o Ensure consistent customer experience across all outsourced sales channels

· Compensation & Contract Alignment

o Partner with internal teams to manage commission structures and vendor payout models

o Validate performance data used for vendor compensation and invoicing

o Evaluate effectiveness of incentive programs and recommend optimizations

o Support contract negotiations with data-driven insights on performance and ROI

· Data, Reporting & Insights

o Build and maintain dashboards to provide visibility into partner performance

o Analyze trends across vendors, markets, and teams to identify best practices

o Provide actionable insights to leadership on scaling, optimization, and vendor mix

o Forecast performance and support market expansion planning

· Cross-Functional Collaboration

o Partner with Marketing, Finance, and Customer Experience teams to align initiatives

o Ensure smooth handoff between sales, install, and customer onboarding processes

o Support go-to-market execution for new territories and expansion efforts

Education & Required Qualifications:

Required Qualifications

· 4–6+ years of experience in sales operations, management, or channel management

· Experience working with third-party or outsourced sales teams (D2D strongly preferred)

· Strong analytical and reporting skills (Excel, CRM systems, dashboards)

· Proven ability to manage external partners and drive accountability

· Excellent communication, negotiation, and relationship management skills

Preferred Qualifications

· Experience in telecommunications, fiber internet, or subscription-based sales

· Familiarity with Canvass or similar CRM platforms

· Experience managing multi-market or regional vendor programs

Competencies:

· Vendor/partner management and accountability

· Performance management and data analysis

· Operational rigor and process standardization

· Influencing without direct authority

· Strategic thinking with execution focus

This job description does not constitute a contract of employment. Employment with Omni Fiber, LLC. is at-will and may be terminated at any time, with or without cause or notice.