Residential Service Manager - Plumbing & Electrical

Beacon Home Services – Manassas, VA
Full-time | Leadership | Competitive Pay + Bonuses

About Us

At Beacon Home Services, we believe in more than just fixing problems — we create 5-star experiences for our customers and our team. We are a fast-growing plumbing and electrical service company built on our core values:

• Community – Building strong connections with our team and customers

• Gratitude & Appreciation – Recognizing and valuing contributions

• Making & Keeping Commitments – Following through on promises

• Willingness to Learn – Continuously growing and improving

We’re looking for a Service Manager to lead our plumbing and electrical teams, drive performance, and help us reach new levels of success.

What You’ll Do

• Lead, coach, and mentor technicians to deliver a 5-star customer experience

• Conduct regular ride-alongs and curbside coaching to improve performance

• Facilitate in-person sales training to strengthen closing skills and revenue growth

• Review job invoices in ServiceTitan daily for accuracy and coach as needed

• Oversee scheduling, truck inspections, and inventory management

• Resolve customer concerns and follow up promptly to ensure satisfaction

• Monitor key metrics like revenue, margins, and club membership sales

• Partner with dispatch and customer service for smooth daily operations

• Ensure safety and compliance with all local codes and Beacon standards

What We’re Looking For

• 2–3+ years of management experience in residential service (plumbing, electrical, HVAC, or similar)

• Experience managing multiple trades; plumbing knowledge is a strong plus (gas and water filtration experience a bonus)

• Proven ability to deliver effective in-person sales training

• Strong leadership skills with the ability to motivate and hold teams accountable

• Alignment with Beacon’s core values: Community, Gratitude & Appreciation, Making & Keeping Commitments, Willingness to Learn

• Stable work history with verified references

• Proficiency in ServiceTitan preferred

• Valid driver’s license and ability to meet physical demands of the role

Why Join Beacon?

• Competitive base salary + performance bonuses

• Health, dental, and vision benefits

• Paid time off and holidays

• Ongoing leadership and technical training

• Opportunity for growth in a rapidly expanding company

• Supportive, team-focused culture

Ready to lead a team that values excellence, growth, and community?
Apply today and become a part of the Beacon difference.