Residential Service Technician

CPI Security is looking for a Residential Service Technician based in Raleigh, NC who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What’s In It For You!

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission)


• PLUS career mobility. This is more than a job!  


• Off every other weekend!


• Company fuel card, company equipment provided  (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!


• Comprehensive and on-going paid training when you start. WE INVEST IN YOU! 


• Engaging and fun company culture that’s made up of diverse people.


• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.


• Great medical, dental, vision, short- & long-term disability and life insurance options. 


• Company paid holidays, floating holiday and paid time off (PTO). 


• 401(k) plan with competitive company match. 


• Eligible for free monitored security system after 90 days


• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.


• Birthday and Work Anniversary Rewards, PLUS a Rolex watch at 10 years of service!

• Servicing residential security systems accurately and efficiently


• Meeting or exceeding performance goals on a consistent basis


• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities


• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.


• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration


• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner


• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials


• Providing exceptional customer service at all times


• Consulting with management on any issues or concerns


• Cleaning up work area thoroughly


• Maintaining all company equipment, including truck, tools, inventory, etc.


• Maintaining a professional appearance and demeanor at all times

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus


• Good sales skills, particularly with strong up-selling and closing abilities


• Mechanical aptitude


• Strong customer service skills


• Commitment to safety


• Ability to work effectively both on an individual basis and as part of a team


• Professional appearance and demeanor


• High energy, fun and positive attitude


• Schedule flexibility and the ability to work weekends


• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus


• Alarm, cable installation, or telecom experience, a plus