Residential Service Technician

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by working with our maintenance and service teams to ensure that garage doors are working order. Your skills and know-how is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand through quality work.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who takes pride in their work and is committed to ongoing learning.  

Responsibilities 

• Complete all general garage door maintenance and service calls. 
• Establish customer rapport, presenting the right products and services. 
• Ask proper questions to troubleshoot system malfunctions.  
• Educate and assist customers in choosing the best finance options and maintenance plans. 
• Explain replacement opportunities and create referral opportunities to our retail team. 
• Understand your service criteria and hold yourself accountable for exceeding goals. 
• Be professional and knowledgeable to win new referrals and stellar reviews. 
• Work along side customer service and dispatch to ensure success of the team. 
• Maintain a clean, organized job site and correctly inventoried truck. 
• Participate actively in all training exercises and morning meetings.

Competencies for Success

• Working mechanical knowledge and open to being certified through our internal training program.
• Clean, safe driving record. 
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications.
• Advanced social skills and ability to make connections. 
• Strong desire to be a better technician tomorrow than you are today.  
• Competitive individual contributor who also loves to win as a team.