Residential Services Manager

Are you a high-level operational leader who thrives on building strong teams and ensuring excellence in care?

The Opportunity: NOVA is seeking a Residential Services Manager to lead our 8-home ICF-IID program. This is a critical leadership role designed for an "Operational General" who can manage the logistics of multiple sites while maintaining a focus on the health, safety, and happiness of our residents.

The Mission: You will be the primary leader for our residential operations, directly supervising a team of  Residential Services Supervisors (House Managers). You are responsible for ensuring that all 8 homes—all conveniently located within a 15-minute radius—are fully staffed, survey-ready, and operating at the highest clinical standards. You will work as a close partner to the Program Director and other clinical and support staff to provide a seamless, 24/7 environment of support.

Key Responsibilities:

• Operational Leadership: Directly supervise, coach, and mentor Residential Support Supervisors (RSS) to ensure high-performance at the house level.
• Staffing & Retention: Oversee the master schedule for the group homes, training, onboarding, and overtime efficiency.
• Facility Excellence: Conduct regular site inspections to ensure our group homes are safe, clean, and meet all NC DHSR and Life Safety standards.
• Digital Oversight: Utilize PointClickCare (PCC) dashboards to monitor real-time documentation compliance and resident health trends.
• Survey Readiness: Lead the agency through state surveys and internal audits, ensuring that all residential records and physical plants are in constant compliance.
• Crisis Management: Provide high-level support for behavioral or medical emergencies and participate in the Administrator-on-Call (AOC) rotation.

Education & Experience:

• Degree: Bachelor’s degree in Human Services, Healthcare Administration, Business, or a related field (Required).
• Experience: Minimum of 3 years of management experience in a residential or healthcare setting .
• Leadership: Proven track record of managing multiple sites and large teams.

Technical & Professional Skills:

• Logistics Mindset: Ability to manage complex staffing schedules and facility maintenance priorities across an 8-home circuit.
• Tech-Savvy: Proficiency with Electronic Health Records (EHR) is required; specific experience with PointClickCare (PCC) is a major advantage.
• Administrative Skills: Strong experience in incident investigation, personnel management, and staff supervision.

Physical & Other Requirements:

• Valid North Carolina Driver’s License and clean driving record.
• Must be able to participate in the rotating Administrator-on-Call (AOC) schedule.
• Ability to move between residential sites frequently within the Goldsboro area.
• A commitment to trauma-informed care and person-centered service delivery.