Residential Services Manager

The Residential Services Manager – Emerald House provides leadership, oversight, and supervision of daily operations for Emerald House, an agency-sponsored community residence serving individuals with serious mental health needs. This role is responsible for ensuring a safe, therapeutic, and recovery-oriented living environment that supports residents’ quality of life, stability, and progression toward greater independence.

The Residential Services Manager oversees residential staff, coordinates psychosocial rehabilitative programming and case management activities in collaboration with the Treatment Team, and ensures program operations comply with New Hampshire He-M Certification Standards for Community Residences, Department of Health and Human Services (DHHS) requirements, Public Health standards, Keene Housing Authority requirements, and agency policies and procedures. The role includes administrative, fiscal, programmatic, and supervisory responsibilities and functions in close partnership with the Emerald House Nursing Services Manager, Chief Operating Officer (COO), and other agency leaders.

Essential Responsibilities

• Program Operations & Regulatory Compliance
• Medication & Health Services Coordination
• Residential Program Management & Resident Services
• Staff Leadership & Supervision
• Fiscal Management
• On-Call & Emergency Coverage

Core Competencies

• Residential program leadership and operations management 
• Regulatory compliance and quality assurance 
• Staff supervision, coaching, and performance management 
• Crisis response and decision-making 
• Psychosocial rehabilitation and recovery-oriented practice 
• Collaboration across clinical, nursing, and administrative teams 
• Organizational, fiscal, and time-management skills 
• Ethical judgment and professional boundaries

Minimum Qualifications

• Bachelor’s degree in social work, human services, or a related field or an Associate’s degree in social work, human services, or a related field with 3 years supervisory experience in a residential housing program and willingness to achieve Bachelor’s degree. 
• Minimum of three (3) years’ experience working with individuals with serious mental illness in a residential or community-based setting. 
• Minimum of two (2) years’ supervisory or leadership experience (which may have occurred concurrently with residential experience). 
• Demonstrated knowledge of psychosocial rehabilitation principles and recovery-oriented care. 
• Strong communication, organizational, and interpersonal skills.

Preferred Qualifications

• Master’s degree in social work, counseling, psychology, or a related behavioral health field. 
• Experience working within licensed residential programs or community mental health centers. 
• Familiarity with Evidence-Based Practices and trauma-informed care. 
• Experience with regulatory compliance, audits, or program certification processes.

OSHA Rating:  This position is classified as Medium Risk due to regular direct contact with residents, potential behavioral health crises, and possible exposure to bloodborne pathogens. The employee is expected to comply with all OSHA regulations and agency safety policies, including infection control procedures, universal precautions, and required safety trainings. Hepatitis vaccinations are available.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications.

Full job description will be provided if selected for an interview.