Resolution Expert - Collection Specialist

As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Tel Aviv, Israel, and Rochester, New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication “scripts” when handling different topics
• Communicate with consumers to establish repayment plans and resolve questions or concerns
• Attend educational seminars to improve knowledge and skills
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards

• Previous experience in collections, customer service, and/or sales is required
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work in a fast-paced and changing environment

Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.

Benefits:

• Full medical, dental, and vision benefits
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• Paid Sick time
• 10 paid holidays