Resort Maintenance Manager

Our Resort Maintenance Manager is responsible for the overall maintenance and upkeep of resort grounds, facilities, streets, equipment, and utility systems at an individual property. Resort Maintenance Managers also supervise and oversee individual resort maintenance team members.

This position requires flexible scheduling availability, including weekends and nights. 

Job Requirements:

• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Follow-up on work assignments to ensure efficient, thorough completion of assigned work orders
• Perform water testing and other maintenance duties related to a well-water system or on-site water meters, if applicable
• Ensure water samples are taken on a regular basis
• Oversee and assist the maintenance team with all aspects of property maintenance and repairs of grounds and facilities such as lawns, clubhouses, pools, streets, curbs, and
• gardening/landscape
• Assist with the selection of all contractual services and supervise on-site contractors 
• Ensure staff are performing duties in a safe manner, adhering to all safety procedures, and properly using safety equipment
• Prioritize and resolve resort service requests including maintaining records of types and frequency of service requests received
• Establish emergency maintenance on-call schedule
• Ensure adherence to all company operating policies
• Maintain vehicle/equipment maintenance logs and ensures proper maintenance of resort vehicles
• Coordinate and ensure completion of routine maintenance and minor emergency repairs
• Ensures safe storage of hazardous chemicals and/or equipment
• Prepare all maintenance-related logs in accordance with the Operations Manual
• Review and approve exterior improvement requests and tree maintenance/removal requests
• Maintain inventory of equipment, tools, and supplies
• Purchase supplies, equipment, and services as needed while ensuring to adhere to budget guidelines 
• Meet with RV Resort Manager daily to report on the status of all scheduled maintenance work and notify the manager of unsightly or hazardous conditions with recommended solutions 
• Assist RV Resort Manager with all aspects of the capital expenditure program, including reviewing the budget variances as needed

Job Qualifications:

• Basic computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Demonstrated leadership abilities
• Ability to motivate and train staff 
• Excellent written and verbal communication skills 
• Ability to multitask, prioritize, problem-solve, and manage time
• Proficient skills in operating various hand tools and power equipment
• Demonstrated knowledge of plumbing, electrical, construction, pool, and grounds maintenance
• Ability to respond to resort needs during non-business hours
• 1 year of supervisory experience is preferred
• 3 years of experience with general maintenance techniques, repair work, and groundskeeping is preferred
• Valid Driver's License is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 75 pounds.

Training:

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance 
• Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time Family Leave
• 401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.