Resort Operations Talent Acquisition Recruiter

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

*This role is located in Central Florida and is fully on-site. No relocation provided, must already be local. Two days at our Ocoee Office and two days at our Westgate Villas Resort location.*

At Westgate Resorts our Resort Operations Recruiters are responsible for effectively managing full cycle recruiting for high volume hourly, non-exempt, and exempt roles within resort operations and food and beverage and as needed sales & marketing, call center and corporate departments. The Recruiter will prepare for and manage comprehensive intake sessions with hiring leaders, providing candidate market data and other information to educate leaders. They will influence leaders when necessary to ensure timely responses in communication and candidate feedback. The Recruiter will work to resolve issues and recruiting challenges and escalate to leaders, when needed. They will accurately post jobs, source candidates, review resumes, pre-screen candidates for job fit, schedule interviews with the hiring leader for qualified candidates, and extend offers, ensuring a flawless handoff to the Talent Acquisition Preboarding team.

The individual will project manage internal hiring events as needed and attend and/or supervise external job fairs and recruiting events. The Recruiter will effectively manage the candidate funnel and status in the SmartRecruiters Applicant Tracking System (ATS), adhering to and meeting recruiting metrics and Service Level Agreements (SLAs).

The individual will effectively partner and build relationships with peers, key internal clients, candidates, and hiring leaders.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

What You'll Do:

• Oversees the full cycle recruiting process for both hourly/non-exempt and exempt roles, demonstrating a comprehensive understanding of the different requirements for each category.
• Strategically sources candidates, meticulously reviews resumes, conducts thorough pre-screening, and assesses candidates' knowledge, skills, and abilities against position requirements. Additionally, the Recruiter is responsible for making informed recommendations to the hiring manager and skillfully managing the offer negotiation process.
• Prepares candidates for interviews with hiring leaders, delivering an exceptional level of service and a seamless experience throughout the candidate’s journey.
• Handles all administrative tasks with precision, including coordinating and scheduling interviews, administering company pre-employment assessments, completing feedback forms and interview notes, processing offer letters, and maintaining up-to-date trackers and reports.
• Develops and implements innovative candidate generation sourcing strategies, building robust candidate pipelines to meet hiring goals. This includes referral generation, online social networking, job boards, resume database mining, and search engine sourcing.
• Manages grassroots recruiting activities with a focus on networking and conducting in-person client visits. Builds and maintains relationships with local associations, chambers of commerce, unemployment offices, high schools, technical schools, universities, and third-party companies.
• Communicates effectively and in a timely manner with team members, candidates, and hiring managers.
• Utilizes all recruiting systems and tools effectively and accurately.
• Conducts regular follow-ups with internal clients and candidates, ensuring timely updates and feedback.
• Collaborates with hiring managers to forecast staffing needs within client groups, escalating challenges to leaders as necessary, and assists in identifying and implementing solutions.
• Adheres to all CFI policies and procedures, as well as talent acquisition and onboarding processes, maintaining the highest standards of professionalism.
• Represents Westgate Resorts with exemplary professionalism in appearance, dress, and behavior, ensuring an exceptional experience for both candidates and hiring leaders.
• Demonstrates a commitment to continuous learning and development to execute the role to its full potential.
• Maintains a high level of confidentiality in all tasks.
• Performs other duties as assigned, showing flexibility and adaptability to meet the evolving needs of the role.
• Other duties as assigned by leadership

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

What You'll Bring:

• 3+ years’ full cycle recruiting and/or sourcing experience
• Resort Operations within the hospitality industry experience required
• 3+ years’ experience with ATS platforms and other recruitment, interviewing, assessment tools and technologies
• 3+ years’ experience partnering effectively managing and building relationships with internal hiring leaders and clients
• Experience partnering with peer groups such as HR, Compensation, Benefits, HRIS, etc.
• Experience supervising others is preferred but not required

Education & Certifications:

• Bachelor’s degree in human resources or related field; OR equivalent professional work experience accepted in lieu of education
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment

Skills/Knowledge:

• Bi-lingual (Spanish/English) language skills highly preferred
• Professional demeanor and presence
• Excellent communication and interpersonal skills
• Independent, proactive, and ability to take initiative
• Intermediate proficiency in Microsoft Office required
• Strong time management skills with a proven ability to meet deadlines
• Proven ability to multi-task and manage conflicting priorities with strong attention to detail
• Strong verbal and written communication skills
• Strong judgment and integrity
• Proven experience managing confidential information
• Strong self-awareness and ability to receive and accept feedback in an effort to continue personal and professional growth and development
• Able to travel for recruiting meetings, college visits, career fairs
• May be required to work evenings and weekends ( 50+ hours ) to support hiring needs as needed 

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.