Resource Administrator

The Resource Administrator is responsible for coordinating organizational resources, maintaining data integrity across systems, and providing administrative support for operational processes. This role serves as a key administrator for the organization's CRM platform and monday.com workspace, ensuring accurate data management, workflow efficiency, reporting, and user support. The Resource Administrator works cross-functionally to streamline processes, improve data quality, and support organizational goals. 

Essential Duties and Responsibilities

Resource & Administrative Management

• Coordinate and track organizational resources, projects, and assignments.


• Maintain accurate records, files, and documentation.


• Assist with scheduling, meeting coordination, and operational support activities.


• Monitor deadlines and ensure timely completion of assigned tasks.


• Develop and maintain standard operating procedures and process documentation.

CRM Administration

• Maintain and update CRM records, including contacts, clients, donors, customers, vendors, and stakeholders.


• Ensure data accuracy, consistency, and integrity within the CRM system.


• Create and manage reports, dashboards, and data exports.


• Support user training and CRM best practices.


• Troubleshoot data issues and coordinate system enhancements as needed.


• Assist with data imports, data cleanup, and ongoing database maintenance.

monday.com Administration

• Administer and maintain monday.com boards, workflows, automations, and dashboards.


• Configure project tracking and resource management tools.


• Create custom reports and performance metrics for leadership.


• Support users with system navigation, training, and troubleshooting.


• Identify opportunities to improve workflows through automation and process optimization.


• Ensure projects and tasks are accurately tracked and updated.

Reporting & Analytics

• Generate operational and management reports.


• Analyze data trends and provide actionable insights.


• Monitor key performance indicators (KPIs) and resource utilization.


• Assist leadership with data-driven decision-making.

Collaboration & Support

• Work closely with department leaders to support operational initiatives.


• Serve as a liaison between teams to ensure effective communication and coordination.


• Provide excellent customer service to internal and external stakeholders.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Information Systems, Communications, or related field preferred.

• 2-5 years of administrative, operations, project coordination, or database management experience.


• Hands-on experience administering a CRM system required.


• Experience using and maintaining monday.com required.


• Experience creating reports, dashboards, and workflow automations preferred.

Technical Skills

• Proficiency in monday.com administration and workflow management.


• Experience with CRM platforms such as Salesforce, HubSpot, DonorPerfect, Blackbaud, Microsoft Dynamics, or similar.


• Advanced Microsoft Office skills, particularly Excel.


• Strong data management and reporting capabilities.


• Familiarity with automation tools and integrations preferred.

Competencies

• Strong organizational and time management skills


• Attention to detail and accuracy


• Problem-solving and analytical thinking


• Project coordination


• Effective written and verbal communication


• Customer service orientation


• Process improvement mindset


• Ability to manage multiple priorities independently