Resource Center Coordinator

Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. 

Resource Center Coordinator

Location: HOST Program

Job Status: Full-Time | 1.0 FTE, 40 hours a week

Hours: Monday – Friday | 8:00 am – 4:00 pm

The primary area of focus is the oversight of daily operations at the HOST Resource Center.
You will work on the service floor and in the community to engage with youth to learn more about their current situation and connect them with appropriate resources. You will conduct intakes, Coordinated Entry assessments, and provide information, assistance, and referral services in effort to coordinate care and connect youth with appropriate services. The Resource Center Coordinator also works in conjunction with NWHS Case Managers, Community Health Workers, Outreach team members, WSC clinicians, and other agency staff in a multidisciplinary fashion to assure that a strong focus is placed on recovery and safety in all lines of our service delivery.

In the case of homeless victims of crimes between the ages of 18-24, the Resource Center Coordinator will assess each individual victim’s current situation and connect them with appropriate resources, including information about and assistance with the VOCA program and victim’s compensation program. VOCA services provided include information about the criminal justice process, information about victim’s rights, referrals to other victim’s service programs, individual advocacy, and assistance with applying for public benefits, crisis intervention, referrals to counseling services, and emergency financial assistance. 

SPECIFIC DUTIES:

• Oversee the daily operations of the HOST Resource Center during its regularly scheduled hours of operations. This includes, but is not limited to, opening/closing the facility, ensuring inside areas are cleaned/sanitized after consumer use, outside areas are clean of trash, and facility repairs are scheduled on-time.


• Recruit, train, supervise, and support TLP ‘Peer Associate’ volunteers in their service delivery and duties at the Resource Center. Establish and maintain regular one-on-one and group meetings with the ‘Peer Associates’ to support their immediate needs, case managed objectives, and life goals.


• Ensure that supplies are monitored, inventoried, and appropriately stored in accordance with agency and/or regulatory standards. Submit a request for ordering to the Service Coordinator as needed.


• Organize and oversee youth-centered outreach efforts and events, often in conjunction with community partners, to identify, educate, and provide basic services to at-risk youth in Marion/Polk county.


• Ensure that all documentation needed to record and provide services is completed and filed according to program/grant requirements, and by the assigned due dates.

QUALIFICATIONS:

• Associate’s degree required in social sciences, psychology, human development, education, criminal justice, behavioral health, or related field. Bachelor’s degree preferred.


• At least 1-2 years of program coordination or lead role in service delivery required.


• A combination of 3 years' relevant work, education or experience in mental health, addictions and/or social services field.


• Familiar with emotional, physical, and chemical dependency issues faced by at-risk youth.


• Competency in a multi-cultural environment.


• Knowledge of community resources and support systems.


• Ability to work independently as well as collaborate with a multi-disciplinary team.


• Ability to utilize critical thinking skills to problem-solve, be proactive, and act decisively


• Strong verbal and written communication skills.


• Computer literate with use of Microsoft programs.


• Must have a reliable means of getting to and from work. Must comply with agency guidelines and not transport clients in private vehicle.


• Valid Oregon Driver's License and proof of automobile insurance.


• Maintain current CPR, First Aid, and Food Handler Certifications.

SUMMARY OF BENEFITS: Our Agency provides a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision


• Group Life: Short-Term & Long-Term Disability 100% paid by employer


• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match


• Flex Spending Account


• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows


• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions


• Continuing Education & Training Benefits


• Employee Healthy Living Program – Gym Membership & Smoking Cessation

TO APPLY:

If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check and a motor vehicle check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion | Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety.