Resource Center Supervisor

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members.

At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on their well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Overview

We are seeking an experienced professional to help design and supervise the daily operations of the Haven’s brand-new Leahy Resource Center. The Resource Center Supervisor will direct shelter staff and provide training and support to ensure consistent and trauma-informed delivery of services to guests. Daily responsibilities include relationship building, maintaining a safe, clean, and inviting setting, managing supplies, oversight of the budget, data entry, scheduling of staff and volunteers, as well as other administrative functions. The person in this position ensures all policies and procedures are up to date and consistently followed. This person will also carry a caseload of community clients and work in collaboration with three other Service Coordinators on site.

Benefits

• Medical, dental, vision insurance


• Paid holidays and generous paid time off


• Life insurance


• Matching 403(b) retirement plan


• Funded learning and development plan


• Dog-friendly workplace

• Clinical supervision provided by an LICSW for those seeking licensure.

Compensation

This is a full-time, site-based, Monday to Friday position and the salary range is $62,000 to $66,000 depending on education and experience.  Some evening hours may be required. As the Resource Center operates 7 days/week, the position requires active engagement with the operations of the Resource Center through monitoring of shift notes and occasional consultation with the Adult Clinical Manager to address emergent conditions and decisions impacting safety and quality.  This position may also include 24/7 on-call duties on a rotating basis.

Key Responsibilities

• Recruit, train, and supervise staff, volunteers, and interns


• Facilitate team meetings and provide hands-on training opportunities


• Oversee staff scheduling to provide appropriate coverage


• Communicate consistently and clearly with other departments to support smooth operations


• Ensure trauma-responsive service delivery


• Build solid and collaborative relationships with partner agencies


• Assist with program design and implementation including educational offerings, workshops, and clinics


• Maintain a safe, clean, and inviting environment


• Maintain thorough and professional documentation


• Ensure policies and procedures are followed and standards are achieved


• Carry a caseload of community clients and collaborate with fellow Service Coordinators

Critical Competencies:

• Leadership: Strong leadership skills to manage staff, interns, and volunteers effectively.


• Communication: Excellent verbal and written communication skills for interacting with guests, staff, and community partners. Verbal de-escalation and advocacy skills a must.


• Problem-Solving: Ability to assess situations quickly and develop effective solutions even in the midst of a crisis.


• Empathy: A compassionate and strengths-based approach to working with individuals experiencing homelessness


• Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively.


• Dependability: Proven track record of reliability and punctuality.


• Supervision: Prior experience supervising staff or interns.


• Experienced: Prior work in homeless services, preferably shelters or resource centers, with a strong understanding and comfort with harm reduction, mental health, substance mis-use, chronic health conditions, and trauma-informed practices.


• Skilled: Clinical knowledge to guide ethical decision making.

Qualifications

• Bachelor’s degree in social work, human services, psychology, or related field required with a master’s degree preferred


• Experience in social services, nonprofit settings, or homeless services


• Prior case management experience and/or related internships, volunteer work, or work experience in addition to formal education.


• Relevant certifications in social work, mental health, or crisis intervention a plus

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status