Resource Coordinator

Are you energized by fast‑paced work where every decision helps keep our customers and communities safe? We’re looking for a Resource Coordinator to join our 24/7 operations team. In this role, you will schedule, route, and support the field resources who respond to electric and gas utility service requests, playing a key part in outage restoration and emergency response.

As a Resource Coordinator, you’ll use computer‑aided dispatch systems, outage management tools, and electronic mapping to ensure crews are efficiently deployed to the right place at the right time. You’ll communicate directly with field personnel, initiate callouts, relay critical information, and document activities through accurate forms and reports. Whether supporting day‑to‑day service needs or coordinating during emergency events, your work will help maintain reliability and deliver exceptional service.

This role is ideal for someone who thrives in a dynamic, 24/7 environment, is highly organized, communicates clearly, and is committed to operational excellence.

• Dispatches resources using computer aided dispatch applications
• Communicates with field personnel via company radio, telephone, or other devices
• Uses outage management system and electronic mapping systems for efficient outage restoration
• Completes appropriate forms and reports
• Initiates call out of responders, provides responders with critical information, and contacts management and emergency personnel if appropriate
• All other duties as assigned

• Associate Degree 2 year technical degree Required

• Experience in a co-op or intern program

• 30-minute response time from the employee’s residence to the office.
• This position is covered by the Department of Transportation regulation on drug/alcohol testing (CFR 49, Part 199), and is subject to drug/alcohol testing according to said regulation.

• Some exposure or experience in utility operations and/or dispatching operations preferred
• Ability to use geographic information systems and schematic diagrams preferred.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, Outage Management System, Computer Aided Dispatch and Automated Callout System) preferred
• Ability to work effectively in a collaborative and inclusive work environment.
• Ability to work rotating shifts, including nights, weekends, and holidays
• Limited off hour availability required
• Some overnight travel required in emergency situations
• Demonstrated effective interpersonal, verbal, and written communication skills
• Must be available for twenty-four hour callout.
• Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system or records.
• Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
• Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Policies, Process, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situation; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
• Team Work: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.