Resource Coordinator

Salary :

$70,000 - 85,000 yearly

Company : Air Control Concepts

Job Type : Full Time

Richmond, Va

Number of Applicants

000+

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Job Description - Resource Coordinator

Job Title: Resource Coordinator
Job Location: Global Accounts Service Team
FLSA Status: Exempt

Overview:
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Check out our website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description:
The Resource Coordinator plays a critical role within the Global Accounts Service Team, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Leader, technicians, and Commissioning Services to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.

Essential Duties and Responsibilities:

Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
Serve as the central point of contact between customers, field technicians, and internal stakeholders.
Communicate upcoming work schedules and job details via email, phone, and text.
Update technician work assignments and job statuses using service management software.
Manage and coordinate travel and logistics needs for field technicians.
Process completed work orders, generate customer invoices, and ensure timely billing/invoicing.
Track and reconcile accounts payable and receivable related to service work.
Manage inventory needs and coordinate material procurement for active projects.
Monitor open work orders to ensure timely completion and documentation.
Manage warranty claims, returns, and communication with manufacturers as needed.
Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
Support process improvement initiatives and provide administrative support to the Service Leader.
Perform additional administrative duties as assigned to support department efficiency.

Experience and Requirements:

High school diploma or equivalent required; Associate’s degree preferred.
3 years of experience in general administration, customer service, scheduling and resource management preferred.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
Strong written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities independently.
Strong interpersonal skills with the ability to collaborate effectively across teams.

Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely once training is fully complete.

Benefits:
We offer a competitive and comprehensive benefits package, including:

Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development – Ongoing training opportunities and support for continuing education.
Company Perks – Vehicle allowance and company computer

AIR Control Concepts is an Equal Opportunity Employer.

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Resource Coordinator

Job Description - Resource Coordinator

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