Resource Navigator

General Responsibilities:

•  Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.


• Protect the privacy of customers and hold in confidence all information obtained in the course of service.


• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

• Determine eligibility of low-income households for all Community Action Center programs.


• Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.


• Conduct data collection via empowOR database.


• Complete or collect all required program documentation with accuracy, consistency, and compliance.


• Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.


• Develop and maintain positive relationships with relevant public and private authorities and service providers.


• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.


• Travel throughout service area as needed.


• Perform other duties as assigned.

Education and Experience Qualifications:

• Associate Degree in human services preferred.


• Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

• Bilingual preferred.


• Ability to solve practical problems and deal with a variety of situations.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.


• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)


• Demonstrated communication skills both oral and written.


• Must be highly organized and people oriented.


• Successful clearance of DHHS Central Registry and criminal history record check.


• Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.


• Must comply with Agency smoke free and drug free policies.


• Understand the importance of daily work attendance.