Resource Navigator - Administrative Support

We are seeking a Resource Navigator/Administrative Support professional to enhance the quality of client care, maximize client satisfaction, and promote client empowerment. This blended role is an integral part of both our clinical and administrative teams. The successful candidate will provide resource linkage and support to clients while also assisting with intake coordination and administrative duties.

Child and Family Guidance Center offers a competitive benefits package, a 38-hour work week, and remote work on Fridays, ending at noon.

Desired Experience/Competencies: 

Resource Navigator 

• Associate's degree required or equivalent combination of education and experience


• Two plus years of experience providing resource linkage services to
  at-risk, traumatized children, adolescents
  and families   

• Highest level of ethical standards, discretion and confidentiality 

• Excellent communication skills and interpersonal abilities  

• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters 

• Organize: Set priorities, maintain work schedule, monitor progress towards goals, and track details, data, information and activities 

• Build Relations/Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness 

• Proficient with computers and soft wares to include but not limited to:  Microsoft Office, EHR software and the internet  
  
  

Administrative Support

• Experience with electronic health record software, scheduling clients, and insurance verification 

• Outstanding customer relation skills 

• Problem solving/critical thinking/crisis intervention 

• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things 

• Compassionate and empathetic 

• Excellent oral and written communication 

• Planning/organizing—the individual prioritizes and plans work activities, thrives in an unpredictable and fast-paced work environment, uses time efficiently and develops realistic action plans 

• Performance quality—the individual demonstrates accuracy and thoroughness and monitors own work 

• Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events 

• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

• Promotes open communication and contributes to an environment of trust and mutual respect 

• Discretion and confidentiality 

• Excellent time management skills 

• Office work experience and/or clerical skills training 

• Proficient with computers, technology, and software to include, but not limited to: Microsoft Office, Teams, EHR software, and client texting software 

• Ability to work well with others 

• Attention to detail 

• Ability to work with limited supervision