Resource Planning and Scheduling Administrator

Duties and Responsibilities
1. Manages resource planning activities, including forecasting and staffing plans for the business. Utilizes historical volumes, to determine accurate daily, weekly and monthly forecasts for staffing purposes. Reports and analyzes forecast to actual volume variances.
2. Utilizes technology and resources to make recommendations creating efficient and effective resource planning and scheduling.
3. Creates staffing model based on forecasted volumes and available resources to maintain service level obligations. Provides scheduling support for all associate off-line activities, training, special projects, paid time off (PTO), e-mails and problem resolution with input from Training, Team Leaders and Managers.
4. Monitors and reports on intra-day adherence to the staffing model. Reallocates resources based on client demand by monitoring real time activity and service levels. Updates skill assignments of multi-skilled associates to balance resources.
5. Serves as primary business owner and point of contact for assigned internal departments.
6. Maintains effective work relationships by handling peer and management interactions in a positive and cooperative manner.  Keeps supervisor informed of issues impacting resource planning process.
7. Leads week ahead and month ahead discussions, providing analytical insight to business specific and RIG Operations trends. Makes recommendations for maintaining, postponing or cancelling off-line activities based on week ahead information.
8. Acts as a first responder within the Conn during contingency events, including weather events, system outages, etc.
9. Generates a variety of standard and ad hoc reports for management. Works with management team to establish, communicate and analyze metrics for each business line.
10. Participates in special projects and performs other duties as assigned.

Qualifications

• An undergraduate degree or an equivalent combination of training and experience.
• Minimum of two years related work experience.
• Strong analytical, problem-solving/resolution skills.
• Excellent verbal and written communication skills. Ability to interact and negotiate with peers and management, and make sound recommendations under demanding conditions.
• Strong quantitative and technical aptitude; Proactive approach to problem identification and resolution.
• Solid knowledge of Microsoft Office, particularly Access, PowerPoint and Excel.
• Independent, initiative driven, self-starter, and team player.
• Strong people, leadership, prioritization, and communication skills. Demonstrates attention to detail.
• Knowledge of Six Sigma/Vanguard Unmatchable Excellence methodology preferred.
• Knowledge of broker dealers and transfer agents preferred.

Special Factors
N/A

Scope

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.