Resource Planning & Scheduling Administrator, Senior Associate

Core Responsibilities

1. Routes calls or work tasks based on forecasted and real-time volumes and available resources. Identifies potential conflicts and proactively resolves resourcing issues.

2. Establishes and maintains open communications among all internal and external vendor contacts.

3. Integrates new and existing technologies into workflows and communicates to appropriate individuals. Analyzes impact, prepares internal partners for change, and creates/updates documented procedures.

4. Supports resource planning and scheduling processes and projects as directed by managers.

5. Participates in special projects and performs other duties as assigned.

Qualifications

• Two years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.