Response Specialist I

About Bluum 

At Bluum, we’re on a mission to improve learning and make it more accessible for all. Guided by our values—Start with Empathy, Do What’s Right, Own It Together, and Win as a Team, Always be Learning—we partner with educators to create impactful learning environments through innovative solutions and personalized support. If you’re driven by purpose and want to make a real difference, you belong at Bluum

Position Summary

This position offers a unique career opportunity with the Response team. We are looking for someone who enjoys a new experience each day, supporting the customers and Bluum sales teams in responding to their requests. Project management and communication are a central component to success in this role. If you enjoy a fast paced, well supported working environment, and you enjoy a challenge, come join our team! We offer ample training and opportunity for career advancement.

 Responsibilities

• Production of accurate and timely equipment quotes in Bluum’s ERP system based upon the customer’s request or bid requirements.


• Develop contract knowledge and price quotations according to client contract guidelines to ensure compliance.


• Process quote revisions as requested by the Account Executive or Customer.


• Organize and facilitate project status meetings with colleagues regarding the delegation of tasks to complete the bid.


• Manage the preparation of formal RFP/Bid responses from consultants, general contractors, or government agencies. This includes chairing the review meetings and monitoring the progress of the tasks assigned to each team member.


• Initiate the procurement of bonds, certifications, and other requisite documents needed to complete bids.


• Working directly with Bluum’s purchasing department and vendors to gather product information and pricing.


• Assembles customer quote binders including applicable product literature; may require some internet research to locate product information specification sheets as necessary.


• Add new data to opportunity and quote records and monitor data integrity, including key dates, financials, design attributes, or assigned resources.


• Other duties as assigned.

Education & Skill Requirements

• Minimum of three years of administration or customer service experience.


• Bachelor's degree in a relevant field (preferred).

• Experience with Microsoft Office (Word, Excel, Outlook).


• Experience with an online ERP system Oracle NetSuite a bonus.


•  Exceptional project management skills required.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

  Supervisory Responsibility

•   This position has no direct supervisory responsibilities.

  Travel

•  Little to no travel is expected for this position.