Restaurant & Retail Hourly Manager

At Ghirardelli, we’re on a mission to become a one billion dollar brand and beyond. We want to be every consumer’s first choice of premium chocolate, and we believe we can do that through our products and the way we do business, which are all inspired by our brand commitment to Making Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardelli's growth and success.

The Hourly Manager will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation.  The hourly manager will help his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.   

1. Store Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response 
• Effectively communicates with all levels of the organization by following company standards of team building, recognition, and professionalism
• Works closely with store personnel, district manager, district and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

2. Restaurant and Retail Operations

• Effectively prioritizes daily store activities
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses MICROS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Advises and assists general manager in establishing store plans that are attainable and growth-oriented
• Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

3. People Management

• Responsible for payroll, scheduling, interviewing, selection, in-service training, in conjunction with the human resources and payroll departments
• Develops store personnel, using coaching, mentoring, and empowerment practices
• Handles Chocolatier employee relations functions

• High school diploma or GED
• One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred
• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Strong proficiency with Word, Excel, PowerPoint, and Outlook
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point of sale systems, such as MICROS
• Knowledge of restaurant or retail management theory and techniques

• May be required to report to various locations for training purposes.
• Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
• Rare to Occasional Simple Grasping
• Rare to Occasional ability to lift and carry up to 50 pounds
• Occasional to Constant Sitting
• Occasional to Constant Walking
• Occasional to Constant Standing
• Rare to Occasional twisting of the neck and waist
• Rare to Occasional Reaching at or below the Shoulder level
• Ability to travel to various locations across the country
• Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
• Rare to Occasional Squatting/Bending/Stooping/Stretching