Restaurant Cashier - CBQ

Purpose

The Cashier is responsible for welcoming guests, in a friendly, enthusiastic, and professional manner. The Cashier is responsible for processing payments and providing exceptional customer service.

Key Accountabilities

•  Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook.
•  Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
•  Arrive to work on time and in proper attire. Absences and tardiness should be rare and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards.
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand and that of your specific restaurant.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers.
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy, and you are not.

Requirements

•  Mathematical skills and the ability to handle transactions quickly and accurately.
•  Previous experience in a retail store or as a cashier is a plus but we will train.
•  Knowledge of register operation, including cash, credit cards and register receipts, is helpful but we will train.
•  Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
•  Observe body language, inflection, and responses of our guests to gauge their experience with us during their visit. Gather information as needed to assure guest satisfaction.
•  Always grant guests the right of way ahead of you or other team members.
•  Think critically to solve problems as they arrive. Consolidate your activities and steps of service to save unnecessary additional trips.
•  Continuously educate yourself on the specifics of menu item recipes, methods of preparation, creative ways to sell the proper mix of items to your guests resulting in higher check averages.
•  Take the initiative to ensure you are constantly up to date on daily specials, restaurant promotions, items the kitchen or bar has run out of, etc.
•  Take timely and accurate food/beverage orders and ring them accurately into the POS system.
•  Maintain clean and regularly maintained tables throughout service. Clean regularly as you work in and around service stations and other work areas.
•  Comply with and execute all Rod ‘N’ Reel Resort policies and procedures regarding guest credentials to establish legal drinking age and identity, as well as other company policies regarding responsible alcohol service.
• Takes initiative to maintain a working knowledge of health code requirements and executes steps to ensure these requirements are met before and during service.
• Deliver food and drinks whenever possible, including those ready for other server’s tables.

Qualifications

• High school diploma or GED are preferred but not required. 
• Previous experience as a server is preferred but not required. 
• Must speak English fluently and be able to write in basic English. 
• Must be able to work well under pressure and be self-motivated. 
• Must have good organizational, time management and sales skills. Good communication skills—both written and verbal. 
• Must be dependable, reliable and be driven with minimal supervision. 
• Must possess a high level of awareness, attention to detail and follow-through. 
• Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements: Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, steam and heat. Must be able to work in a confined area for multiple hours in succession.

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must possess adequate sensory abilities to observe and detect emergency situations, distinguish product taste, texture, temperature, presentation