Restaurant General Manager

Description

The Chalkboard is an upscale casual restaurant and lounge located in the Ambassador Hotel Tulsa. The General Manager of the Chalkboard sets and achieves the highest standards in all areas of restaurant operations including the Team Member experience, Guest experience, and financial results. He/she oversees training and development of all restaurant Team Members and leads the way in providing exceptional food in a safe, clean and inviting atmosphere.

Requirements

• Assists with P&L viability over assigned location.
• Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices.
• Facilitates staff briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires and on-boards new Associates, with the intention of finding future leaders.
• Monitors the work performance of staff and trains and develops Associates through one-on-one discussions, performance evaluations, and shoulder- to-shoulder education so they excel in their current role and are prepared for future career opportunities.
• Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation.
• Encourages staff to embrace the Mission and Values of the Company. Displays a passion for restaurant/hospitality, guest service and quality improvement. Upholds the attitude that we have never truly “arrived” because we are always striving to enhance the overall dining experience, quality, guest service, efficiency and revenue.
• Maintains current knowledge of Company and departmental policies and procedures and communicates expectations to staff.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures Associates conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
• Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates durning slow periods. Reports all maintenance requests in a timely manner.
• Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
• Assists with marketing and promotional programs to build restaurant sales.
• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.
• Performs duties of Host, Server and Server Assistance, Food Runner, Bartender when needed.
• Communicates daily with General Manager, Director of Sales, and Executive Chef.
• Enforces adherance to all sidework.
• Maintains and promotes a positive working relationship with kitchen staff.
• Additional tasks and responsibilities may be assigned at the discretion of the Corporate Director of Food and Beverage or the General Manager of the Hotel.

KNOWLEDGE, SKILLS AND ABILITIES:

• Reading, writing and oral proficiency in English language.
• Ability to supervise many employees in high volume environment.
• Ability to analyze and solve problems.
• Ability to adapt to change, new situations, changes in staffing and procedures.
• Ability to organize and prioritize under pressure in a fast-paced environment.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Outgoing, sociable and well spoken.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Dedication and commitment to excellent customer service

EXPERIENCE:

• 4-7 years Food and Beverage management experience in a fine dining environment preferred.
• Experience with inventories required.

PHYSICAL DEMANDS:

• Stands for long periods of time without sitting; walks fast paced during shifts; bends, reaches and stoops. Ability to lift, balance and carry large, oval Dining Room service trays.
• Lift / carry 10 lbs or less constantly; Lift/carry 11-20 lbs frequently; Lift/carry 21-50 lbs occasionally; Lift/carry 51-100 lbs rarely.

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