E

Restaurant General Manager

icon building Company : Eos
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Restaurant General Manager

ESSENTIAL JOB FUNCTIONS:



  • Establish a restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing budgets, forecasts, financial, marketing, and sales projections, analysis, and estimates.

  • Establish goals for the floor service, anticipate and resolve problems concerning all facets of the services, anticipate trends, enact approved profit-oriented and cost saving ideas/activities.

  • Communicates and acts as a liason with public relations and marketing companies. Helps to program and evaluate results; identifies and tracks changing demands.

  • Maintain operations by preparing policies and standard operating procedures; implement production, productivity, quality, and guest-service standards; determine and implement system improvements.

  • Maintains guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with all guests.

  • Operate restaurants to specifications, upholding high standards, impeccable service and ensures excellent communication with Hotel Management to address their feedback and requests.

  • Be proactive in developing innovative ideas to facilitate the continual delivery of exceptional quality product.

  • Interviews, supervises, encourage, mentor, coach, train, develop, and evaluates staff.

  • Hold all team members and managers accountable for their areas of responsibility and clearly articulated expectations.

  • Maintain effective working relationship with food and beverage management, staff and all other departments.

  • Manage monthly food, beverage, labor expenses to the budget, minimizing expenses and overtime.

  • Oversee the ordering and inventory control of foods and beverages, supplies, and ensure that paperwork is processed for bookkeeping and payment.

  • Review employees' payroll for processing.

  • Report on management regarding sales results and productivity

  • Act as a brand ambassador for the company.

  • Act as a liaison between the community and the operation.

  • Continually strive for a better understanding and education of the restaurant’s offerings, be they food, liquor or another beverage.

  • Well educated in beverage industry, an extensive understanding of wines, spirits and trends in the industry.

  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

  • Performs related duties as required.


REQUIRED LICENSE/QUALIFICATIONS/KNOWLEDGE:



  • Three (3) years of experience in a similar position.

  • Must be able to speak, hear, understand, read, and write the English language.

  • Excellent knowledge of wine, spirits, and liquors and their proper service, with the ability to design pairings and cocktails to match food.

  • Proficiency in OpenTable or similar reservation system.

  • Proficiency in MICROS or similar POS program on a managerial level.

  • Food Handler’s Card.

  • High school diploma.

  • A general knowledge and understanding of current events, cultural and culinary happenings.



  • Knowledge of guest experience, and interdepartmental relations new hires training and continuing education of current staff on food, wine and cocktail specifications.


PREFERRED LICENSE/QUALIFICATIONS/KNOWLEDGE:



  • Experience as General Manager in upper-casual/fine dining restaurant or luxury resort/hotel.

  • Asian cuisine knowledge preferred.

  • Experience with inventory and ordering of wines, liquors and other beverage essentials.

  • Understanding of Department of Labor standards.

  • College degree.


SKILLS/APTITUDES:



  • Excellent communication skills (verbally interacts with management, staff and guests).

  • Must be proficient in Microsoft applications (Excel/Word/Outlook).

  • Must have proven leadership skills and teambuilding skills.

  • Must have an aptitude for guest relations.

  • Ability to work well in stressful, high-pressure situations in a fast-paced environment.

  • Ability to accept constructive criticism and work calmly and effectively under pressure.

  • Ability to implement and uphold service standards.

  • Ability to prioritize and organize work assignments.

  • Capable of analyzing business outcomes and scheduling appropriately.

  • Conflict resolution sensibility, both with staff and guest. 


PHYSICAL REQUIREMENTS:



  • Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Constant walking, sitting, and standing.

  • Be able to work in a standing position for long periods of time (up to 8 hours).

  • Be able to reach, bend, stoop

  • Frequently lift up to 35 pounds. 


WORK ENVIRONMENT:



  • The noise level in the work environment usually is loud.

  • The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.

  • Work flexible hours that may include mornings, evenings, weekends, nights and/or holidays.


 


 

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