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Restaurant General Manager- 18045

Job Description - Restaurant General Manager- 18045


General Managers are responsible for the complete and total management of a Jersey Mike’s store operation.

 


Responsibilities (including but are not limited to):

A General Manager provides management coverage of operating hours and direct supervision of operations in an individual unit.

 

Positions Supervised: Assistant Manager, Shift Lead (s) and Restaurant Team Member(s)


  • Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits.

    • Hire and Develop Great People



  • Routinely performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant.

    • ​Training is not a cost but rather an investment.



  • Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence.

    • ​Get to know your crew.

    • Challenge, develop, and grow each person.



  • Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards.

  • Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

  • Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor (including Scheduling), reviewing financial reports, and taking appropriate actions.

  • Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains.

  • Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program

  • Full responsibility for facilities and equipment maintenance

  • Ensure food quality and 100% customer satisfaction

  • Ensures complete and timely execution of corporate & local marketing plan

  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team


Qualifications:


  • High School, College, or University Degree Preferred

  • 2-4 years of supervisory experience in either a food service or retail environment, including Profit & Loss responsibility.

  • Basic business math and accounting skills

  • Strong interpersonal and conflict resolution skills

  • Good oral/written communication skills

  • Strong analytical/decision-making skills

  • Basic personal computer literacy

  • Uphold BRAND Standards.


 

Key Competencies:


  • Excellent Menu and product knowledge awesome personality

  • Must be able to thrive in a fast-paced environment

  • Desire to improve self and skill sets 

  • Able to communicate effectively with guests. 

  • Participate in all Jersey Mike's training programs

  • Ability to meet schedule requirements and is a reliable performer 


 

Benefits/Other Compensation: 


  • Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account. (eligible to enroll after 60 days of hire)

  • 401K ( up to 4% Employer Safe Harbor Match)

  • Paid Sick Leave.

  • Paid Flex Days.

  • Paid Training

  • Free Employee Meal during Shift. (Discounts on a non-working day)

  • On-Going Career & Leadership Development


Additional Info:


  • You must be 18 years old. 

  • Full-Time


Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.

 

If you are a natural leader with a passion for customer service and a desire to succeed, we encourage you to apply for this exciting opportunity. At Jersey Mikes, we are committed to providing our employees with a supportive and positive work environment, as well as opportunities for growth and advancement.

 

 

 



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