Job Description - Restaurant General Manager- 18045
General Managers are responsible for the complete and total management of a Jersey Mike’s store operation.
Responsibilities (including but are not limited to):
A General Manager provides management coverage of operating hours and direct supervision of operations in an individual unit.
Positions Supervised: Assistant Manager, Shift Lead (s) and Restaurant Team Member(s)
Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits.
Hire and Develop Great People
Routinely performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant.
Training is not a cost but rather an investment.
Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence.
Get to know your crew.
Challenge, develop, and grow each person.
Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards.
Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor (including Scheduling), reviewing financial reports, and taking appropriate actions.
Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains.
Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Full responsibility for facilities and equipment maintenance
Ensure food quality and 100% customer satisfaction
Ensures complete and timely execution of corporate & local marketing plan
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Qualifications:
High School, College, or University Degree Preferred
2-4 years of supervisory experience in either a food service or retail environment, including Profit & Loss responsibility.
Basic business math and accounting skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills
Strong analytical/decision-making skills
Basic personal computer literacy
Uphold BRAND Standards.
Key Competencies:
Excellent Menu and product knowledge awesome personality
Must be able to thrive in a fast-paced environment
Desire to improve self and skill sets
Able to communicate effectively with guests.
Participate in all Jersey Mike's training programs
Ability to meet schedule requirements and is a reliable performer
Benefits/Other Compensation:
Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account. (eligible to enroll after 60 days of hire)
401K ( up to 4% Employer Safe Harbor Match)
Paid Sick Leave.
Paid Flex Days.
Paid Training
Free Employee Meal during Shift. (Discounts on a non-working day)
On-Going Career & Leadership Development
Additional Info:
You must be 18 years old.
Full-Time
Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.
If you are a natural leader with a passion for customer service and a desire to succeed, we encourage you to apply for this exciting opportunity. At Jersey Mikes, we are committed to providing our employees with a supportive and positive work environment, as well as opportunities for growth and advancement.
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