Restaurant Manager

Company Overview

Our client is a renowned and well-established leader in Malta's hospitality and leisure sector, celebrated for its outstanding portfolio and commitment to delivering unparalleled experiences. Known for luxurious accommodations and exceptional services, their culinary ventures further underscore their dedication to offering top-tier dining experiences through a diverse range of distinguished restaurants.

Role Overview

We are seeking a dynamic and experienced Restaurant Manager to join our Lifestyle Group. Reporting directly to the Director of Operations, you will be responsible for overseeing all aspects of restaurant management. Your primary goal will be to lead and inspire your team to deliver exceptional customer service while ensuring the restaurant meets its revenue, profitability, and quality targets.

The Job

• Manage daily operations of both Front of House and Back of House.
• Ensure the delivery of exceptional customer service to maximize satisfaction.
• Handle customer complaints efficiently and accurately.
• Continuously monitor product quality and explore new supplier options.
• Organize and oversee staff shifts.
• Evaluate staff performance and provide constructive feedback to boost productivity.
• Forecast and manage inventory needs for kitchen supplies and cleaning products.
• Ensure adherence to sanitation and safety regulations.
• Uphold and enhance the restaurants image, suggesting improvements as necessary.
• Control operational costs and identify opportunities for waste reduction.
• Prepare detailed reports on weekly, monthly, and annual financial performance.
• Promote the brand within the local community through events and word-of-mouth.
• Develop strategies to reach a wider audience, including discounts and social media campaigns.
• Train and develop both new and existing staff on customer service excellence.
• Comply with all health and safety regulations.

Qualifications & Skills

• Proven experience in customer service.
• Strong knowledge of Food & Beverage (F&B) operations.
• Proficiency in written and spoken English.
• Competency in Microsoft Office applications.
• Effective management, leadership, and motivational skills.
• Strong financial management acumen.

About You

• Excellent interpersonal and communication skills.
• Strong team player with a collaborative spirit.
  
• Residing in Malta.

Join our team and contribute to the success of a premier hospitality and leisure brand, where your expertise will help us deliver outstanding experiences to our valued customers.