Restaurant Manager

Description

Position Summary:
The Assistant Manager plays a vital role in supporting the daily operations of the restaurant, assisting in managing personnel, ensuring exceptional service standards, and maintaining a high-quality guest experience. You will work closely with the General Manager to oversee all aspects of operations, including sales, service, health & sanitation, and product quality. As an Assistant Manager, you will help guide the team, ensure proper training, and contribute to achieving financial and operational goals.

Key Responsibilities:

Operations Support & Team Leadership

• Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service.
• Maintain high standards of hospitality and service at all times
• Participate in daily staff meetings
• Assist in the hiring, onboarding, and ongoing training of team members.
• Participate in team development by coaching employees and promoting a positive and collaborative work environment
• Ensure adherence to company policies
• Help with the execution of operational procedures for both front-of-house and back-of-house staff

Sales & Service

• Help implement and execute marketing, promotional, and event strategies to increase guest engagement and drive sales
• Support the management of the restaurant’s beverage program, assisting in inventory tracking and ordering processes
• Ensure consistent service standards are maintained across both front-of-house and back-of-house operations
• Assist in the setup, execution, and post-event follow-up for restaurant events
• Support guest outreach efforts and manage any service recovery actions needed to maintain customer satisfaction

Health & Sanitation

• Assist in ensuring that all team members are properly certified and adhere to health and safety guidelines
• Support the General Manager in maintaining health and safety compliance, including coordinating with pest control and reporting any issues promptly.

Inventory & Financials

• Assist inventory tracking, ordering, and receiving
• Assist financial tracking efforts reviewing performance against budgeted goals

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision benefits.
• Opportunities for professional growth within the company.
• Employee discounts and other perks.

Requirements

• 2+ years of restaurant management experience, preferably in a full-service environment.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient with restaurant management systems (Toast, 7Shifts, etc.) and Microsoft Office Suite.
• Must be ServSafe certified (or willingness to obtain certification).