Restaurant Manager - Oklahoma City

POSITION SUMMARY:

The Restaurant Manager is responsible for managing a positive and friendly store environment, providing EXTREME HOSPITALITY to both our guests and Team Members. The Restaurant Manager assists the General Manager in creating the tone and personality of the store by being an advocate of training, guest service, hospitality, product knowledge, education, food and beverage quality, and promoting safe and sanitary work practices. The Restaurant Manager is responsible for leading all Team Members in the smooth, efficient, and profitable operation of the store.

STORE OPERATIONS:

• Achieves restaurant operational objectives by ensuring the quality of training, service, hospitality, food, beverage, and ambiance/aesthetics. 


• Supports the General Manager in monitoring and analyzing business daily, managing a profitable operation by controlling expenses, and maintaining acceptable cost percentages and inventory levels.


• Facilitates positive and effective communication amongst all Team Members.


• Assists the General Manager in interviewing candidates and hiring qualified individuals with a passion for EXTREME HOSPITALITY.


• Assists with restaurant administrative requirements including: inventories, ordering, scheduling, safe-guarding funds, daily and weekly reporting, and upkeep of employee files and documents in an organized and timely manner.


• Supports and refines Management and Team Member duties where needed.


• Understands and complies with all federal, state, county, and municipal regulations that pertain to sanitation, safety, and labor requirements of the restaurant, employees, and guests.


• Is able to perform all FOH and BOH Team Member duties and fills in where needed to ensure guest service standards and efficient operations in all aspects of the store.

PRODUCT:

• Ensures that all recipes, specs, and procedures are followed, maintaining the highest quality and consistent product standards. Tastes products on a per shift basis for quality assurance.


• Ensures that all Team Members are educated on our products and processes, and formal training programs are accomplished and adhered to.


• Provides guidance and actively sets the example for Team Members, ensuring that all procedures are maintained and followed.

SERVICE AND HOSPITALITY:

• Ensures that all Team Members greet and respond to guests with timely, efficient, friendly, personalized service and EXTREME HOSPITALITY.
  


• Develops a rapport with customers by learning their names, favorite drinks and food items.
  


• Ensures guest satisfaction and responds proactively to guest complaints. Investigates and resolves guest incidents swiftly in a constructive and positive manner.
  


• Maintains established guest service and hospitality standards, and smooth and efficient operations in all aspects of the store.


• Ensures 100% Management floor presence for table visits.

ENVIRONMENT:

• Communicates, demonstrates and champions EXTREME HOSPITALITY, maintaining positive morale and a high-energy, fun work environment.


• Maintains a clean, organized, and stocked environment, requisitioning additional product when necessary.


• Ensures that all equipment is kept clean and in excellent working condition through personal inspection, and by following the restaurant’s preventative maintenance programs.


• Ensures proper Team Member coverage, schedules according to the needs of the business, and identifies staffing needs in a timely manner.


• Supports the General Manager in promoting safe and sanitary work habits, identifies and resolves any potential safety hazards and operational inconsistencies amongst Team Members. Ensures Team Member compliance in sanitation and safety initiatives, and appropriately reports Team Member incidents
  

LEADERSHIP:

• Actively uses all training programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities, and possess effective problem solving and decision-making abilities.


• Communicates Tucker’s mission of EXTREME HOSPITALITY and inspires Team Members to perpetuate our guiding principles to each other and guests.


• Continually develops Team Members, establishes specific performance objectives and regularly measures performance.


• Facilitates teamwork amongst employees and management, provides training and recognition, and imparts timely and meaningful feedback and performance reviews.


• Coaches and counsels Team Members for improved performance, and documents developmental plans as necessary.


• Conducts meetings to align Team Members and ensure a cohesive work environment.

JOB REQUIREMENTS:

This position is well suited for a hands-on individual with no less than 3 years of practical front-of-house experience. Coursework in hospitality or restaurant management is preferred.

• Availability to work a flexible schedule, including nights and weekends.
  


• Constitution to stand on feet for long periods of time.


• Excellent organizational and prioritization skills.


• Strong oral and written communication skills.