Restaurant Services Manager

The Restaurant Services Manager serves as a key operational partner supporting the successful execution of menu launches, operational initiatives, training programs, and New Restaurant Openings (NROs) across Steele Brands concepts, including CRISP & GREEN and PURALIMA. This role works closely with Operations Excellence, Culinary, Training, Marketing, Supply Chain, Technology, and Restaurant Operations teams to ensure initiatives are operationally ready, effectively communicated, and successfully executed in restaurants. The Restaurant Services Manager is responsible for coordinating activations, supporting field execution, managing NRO readiness activities, and driving consistency across the system.

Responsibilities:

• Partner with cross-functional teams to support menu launches, limited-time offers, operational initiatives, and restaurant support programs.
• Coordinate operational readiness activities, ensuring restaurants have the tools, resources, procedures, and training materials needed for successful execution.
• Assist with field testing and operational validation of new menu items, equipment, procedures, and restaurant processes.
• Develop and maintain operational standards, job aids, execution guides, and restaurant resources.\
• Manage the planning and execution of New Restaurant Opening (NRO) training programs.
• Coordinate trainer scheduling, onboarding activities, certifications, and opening support resources.
• Partner with Operations, Culinary, Marketing, Supply Chain, Technology, and Restaurant Operations teams to ensure NRO milestones are completed on time.
• Conduct restaurant visits to evaluate execution, training effectiveness, food quality, and operational consistency.
• Identify opportunities to improve operational processes, training effectiveness, labor efficiency, and guest experience.
• Support the development and maintenance of training materials, operational communications, videos, and learning resources.
• Analyze operational feedback and restaurant performance trends to identify improvement opportunities.
• Coordinate project timelines and deliverables for operational initiatives and activations.
• Support system-wide communications related to operational changes and initiatives.
• Provide guidance and support to the Restaurant Services Specialist and assist with prioritization of department work.

• Bachelor's degree or equivalent combination of education and professional experience preferred.
• Minimum three years of experience in restaurant operations, training, operations excellence, hospitality, or a related support function.
• Experience leading operational projects, training initiatives, or cross-functional programs preferred.
• Experience supporting New Restaurant Openings preferred.
• Strong understanding of restaurant operations and guest experience standards.
• Excellent project management and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Ability to work effectively across departments and organizational levels.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite.
• Ability to travel as needed to support restaurant openings and operational initiatives.