Restoration Business Development Specialist

About Our Client:

Our Client seeks a Business Development Manager to join their franchise organization that provides services to clean up and repair damage to commercial properties due to water, fire, mold, storm, or other disasters. Their 50-year heritage is one of innovation, resourcefulness, empathy, and outstanding customer service. Known for its innovation, our Client has pioneered many processes and services that have helped shape the property damage restoration industry. Our Client's franchise network focuses on delivering the highest quality services in communities, towns, and cities across North America. Having created a synergy of excellence, expertise, and experience that is second to none, their passion for quality drives everything they do.

Job Summary:

The Business Development Specialist is an outside sales position that will prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry. The BDS will develop and implement relationships with insurance agents/adjusters, property management companies, and other business verticals in an assigned territory. The BDS role relies on maintaining and enhancing revenues and increasing market share while helping to provide a superior level of service by working closely with quality assurance and operations to support and assure that offices are delivering on promises and commitments made.

Primary Duties:

• Update CRM (Luxor and RMS) with accounts, vendors, and DRPs
• Execute bi-weekly communications and drip campaigns
• Coordinate meetings and presentations to build relationships
• Support company's associations and key account retention
• Collaborate with Sales, Marketing, and Operations for positive client experiences
• Grow commercial accounts and recruit new key accounts
• Set and communicate expectations with all parties
• Assist with SLAs, onboarding, and training for new accounts
• Manage Luxor and RMS software and follow sales budgets
• Help achieve high Net Promoter Scores (NPS)
• Support ERTPMs/RPMs with client expectations and documentation
• Oversee overall client experience and build trust throughout projects

Secondary Duties:

• Maintain a strong field presence while balancing administrative tasks
• Participate in on-call rotation and Sales/Marketing events
• Execute and manage Emergency Preparedness Plans for commercial accounts
• Resolve complaints professionally and promptly
• Collaborate with Sales and Marketing to build lasting relationships
• Provide management feedback from field observations
• Apply Priority Management principles to optimize scheduling
• Attend bi-weekly Sales, Marketing, and GS&R meetings
• Share Office365 calendar with supervisor
• Follow company policies in the All-Team Handbook

High Level Job Responsibilities:

• Join emergency services during 'All Hands-On Deck' scenarios
• Engage in ongoing problem-solving and continuous improvement
• Support on-site during losses to deliver top results
• Participate in company social events, goal setting, team meetings, and other team engagement opportunities

Qualifications:

• Associate or bachelor’s degree in Sales, Marketing, or Communications (preferred)
• Experience in marketing, sales, and customer service
• Highly organized with strong task prioritization skills
• CRM experience (Salesforce, Luxor, etc.)
• Excellent written and verbal communication
• Proficient in Microsoft Office
• Dependable transportation and smartphone
• Appropriate attire
• Fun and outgoing personality
• Able to lift 50 pounds and carry at least 20 feet
• Able to climb two flights of stairs while carrying 30 pounds

Pay Structure:

• $65,000 - $75,000 base pay, plus commission (potential up to $110,000 - $115,000)
• Commissions are paid quarterly

Benefits:

• Company car
• Company card
• Uniform
• Laptop & cell phone provided, along with company apparel swag
• Health insurance
• Dental insurance
• Life insurance
• 2 weeks PTO
• 401K with company match
• Relocation may be offered at 5K for talent seeking to move (over 50 mi)
• Career growth
• Positive and compassionate work culture

All applicants are subject to a background check and must pass before being considered.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.