RESTORATION COORDINATOR

Join a Team That Values Your Expertise in Restoration!

Mitigation Coordinator

• Compensation: $22-$26 hourly
• Schedule: Full-time, 40 hours, M-F
• Work Location: Murrieta, CA 92563, on-site

Are you an experienced administrative professional with a restoration background or a related industry looking for your next opportunity? Superior Restoration is growing and seeking a detail-oriented, highly organized Mitigation Coordinator to support our Mitigation team full-time. If you thrive in a fast-paced, high-impact environment where your skills help people recover from fire and water damage, we want to hear from you!

Why Join Us?

We are a residential and commercial water and fire restoration company with a strong internal culture. Our team is dedicated to serving clients with complex reconstruction projects, ensuring projects move forward efficiently and effectively . We believe in treating our clients as we would treat ourselves , and we take great pride in our company values.

SUPERIOR CORE VALUES: We don't just say them, we live them!

Collaborate Own It Mindful Efficient Thirst for Learning

The Role:

A detail-oriented and reliable Mitigation Coordinator to support our Mitigation Team . The ideal candidate will handle various administrative tasks, including phone management, correspondence, job coordination, and support for key operational personnel . Strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment are essential. The following is a general outline of tasks and responsibilities for this role. Additional duties may be assigned as needed to support the team's success.

Responsibilities:

• Provide excellent customer service to clients over the phone.
• Assign job numbers for all new leads.
• Prepare billing packets for the mitigation department.
• Follow up to ensure proper review and payment.
• Conduct welcome calls and audit files.
• Manage and oversee scheduling.
• Support supervisors and technicians by coordinating job tasks.
• Assist supervisors in obtaining approvals for pack-outs when needed.
• Schedule and support pack-outs, pack-ins.
• Schedule jobs and ensure new jobs are entered into the job tracking system.
• Act as the liaison between adjusters, supervisors, and department heads for invoice negotiations.
• Adjust invoices with appropriate approvals and maintain related audit sheets.
• Review past-due or revised invoices with the department manager to achieve monthly cash collection goals.

Requirements:

• 2 years or more of data entry
• 2 years or more of phone experience with customers
• 2 years or more of Restoration experience or related industry experience.
• Must have excellent communication and customer service skills
• Reliability is a must. (Attendance, Punctuality, and Presence)
• Strong administrative experience in a fast-paced, multitasking environment
• Strong organizational and time management skills

Benefits:

We offer a comprehensive range of benefits designed to support your health, well-being, and financial future:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• 401(k) with company match
• Employee Assistance Program (EAP)
• Seven paid holidays, including a floating holiday
• Sick time
• Paid time off

If you're ready to take ownership of a key role in a growing company and thrive in a supportive environment , we'd love to hear from you!

Compensation: $22-$26 hourly
Schedule: Full-time, M-F
40 hours