Restoration Supervisor- 2nd Shift (A shift)

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. The Second shift (A Shift) days are Wednesday - Sundayfrom 3:00 pm - 12:00 am. This shift will also participate in the on-call rotation schedule.

Key Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control 


• Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities 


• Thoroughly document restoration projects support the services provided 


• Manage labor, equipment, and supply usage on assigned projects


• Communicate progress, problems, and important updates with internal team members.


• Verify all safety protocols are established and followed for workplace safety


• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.


• Coach and train restoration technicians

Position Requirements

• High school diploma/GED


• Valid driver’s license


• At least 1 year of experience in cleaning, restoration, or construction


• IICRC WRT certification required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance


• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)


• Ability to repetitively push/pull/lift/carry objects


• Ability to work with/around cleaning agents

Pay starts at $18.00 - 26.00 an hour based on experience, with the possibility of overtime pay

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.