ReStore Associate

Description

About Habitat for Humanity ReStore:
Habitat for Humanity ReStore is a nonprofit home improvement store and donation center that sells new and gently used furniture, appliances, home accessories, building materials, and more. Proceeds from ReStore sales help fund Habitat for Humanity’s efforts to provide affordable housing for families in our community. Our ReStore is a vital part of our mission, offering a fun, rewarding environment that makes a tangible impact. 

Position Summary  
We are seeking a hardworking, motivated Associate to join our team. As an Associate, you will play an essential role in ensuring the efficient operation of the receiving area and maintaining a welcoming, safe, and organized space for staff, volunteers, and customers. You’ll be responsible for unloading donations, organizing inventory, assisting donors, and supporting general warehouse operations. 

As a ReStore Associate, you may help process donations, load and unload donations and store inventory, and assist customers as needed. Tasks include cleaning, pricing, stocking, rearranging items, cashiering and providing friendly customer service at all times. 

• Build and maintain positive relationships with customers by providing high-quality customer service 
• Answer customer questions regarding the ReStore in general, specific items and projects 
• Ensure that all areas of the store/warehouse are safe, clean, organized, and safe 
• Guard against theft 
• Operate cash register to ring up customers 
• Assist with the receiving of inventory 
• Assist customers with purchases – lifting, carrying and loading items up to 80 lbs. 
• Move materials from warehouse to store floor 
• Evaluate condition/acceptability of incoming donations 
• Price materials to be sold 
• Display merchandise in a way that maximizes sales 
• Guide and assist volunteers as assigned 
• Greet and assist donors with unloading items at the back dock, providing excellent customer service 
• Sort, inspect, and assess the quality of donated items, ensuring all items meet ReStore standards 
• Organize and store incoming inventory in designated areas, optimizing space and maintaining cleanliness 
• Work closely with ReStore staff to identify high-demand items and support store merchandising efforts 
• Maintain safety and cleanliness of the back dock and surrounding areas 
• Follow all safety guidelines and protocols when handling materials and equipment 
• Assist with donation pick-ups and deliveries as needed 

Requirements

Requirements 

• Great track record of providing excellent customer service 
• Basic knowledge of tools and home repair/remodel required 
• Ability to pass criminal background check 
• Able to lift up to 80 lbs. 
• Safe practices in all work activities to avoid injuries and accidents 
• Willingness to work with volunteers 
• Desire to work with diverse staff and customer base 
• Committed to others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH. 
• Committed to GDMHFH mission and environmental stewardship 

Key Responsibilities: 

• Greet and assist donors with unloading items at the back dock, providing excellent customer service 
• Sort, inspect, and assess the quality of donated items, ensuring all items meet ReStore standards 
• Organize and store incoming inventory in designated areas, optimizing space and maintaining cleanliness 
• Work closely with ReStore staff to identify high-demand items and support store merchandising efforts 
• Maintain safety and cleanliness of the back dock and surrounding areas 
• Follow all safety guidelines and protocols when handling materials and equipment 
• Assist with donation pick-ups and deliveries as needed 
• Provide support to ReStore staff and volunteers, contributing to a positive and efficient work environment 

Qualifications: 

• Previous experience in a warehouse, retail, or similar environment is a plus 
• Ability to lift and move heavy items (up to 50 lbs.) repeatedly and safely 
• Strong customer service skills with a friendly, helpful attitude 
• Ability to work independently and as part of a team 
• Dependable and punctual with a strong work ethic 
• A commitment to Habitat for Humanity’s mission and values 
• Clean criminal background check 
• Willingness to work with volunteers 
• Desire to work with diverse staff and customer base 
• Committed to others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH 
• Committed to GDMHFH mission and environmental stewardship 

Greater Des Moines Habitat for Humanity (GDMHFH) is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope. All employees must demonstrate commitment to Greater Des Moines Habitat for Humanity’s Mission and Core Values of: 

• Build Solutions 
• Build a Safety Mindset 
• Build Faith and Compassion 
• Build as Stewards 
• Build with Heart 

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about customer service and making a difference in our community, we encourage you to apply for this opportunity.